Windows 8 and 8.1 Forums

Windows 8 Hangs on startup, Auto Repair Can't Fix issue

  1. #1

    Posts : 1
    Windows 8

    Windows 8 Hangs on startup, Auto Repair Can't Fix issue

    I apologise if this is the wrong section, this isnt strictly a BSOD crash.

    Yesterday when shutting down my laptop (which has been upgraded to windows 8 Pro Previously, without issue) windows 8 installed an update.
    Since then, when trying to boot, windows hangs on the loading scree (spinning dots) enlessly. Hard resets do nothing, and when I go into Auto Repair, the issue cant be fixed.

    The normal Procedure is to click Troubleshoot>Advanced Options, before selecting an option like System Restore to fix my problem. This is an image of that menu:

    However, upon clicking the Advanced Options button, there is no response and the button freezes, and similarly with the Refresh PC option, and hence I can never get to the next screen. Strangely the Reset PC option went to another screen, but I really want to avoid losing all my data, and wish to exhaust every other option before doing so.
    I have spoken to Dell and run the Hardware Diagnostics, and there is no hardware issue with my HDD or anything else.

    I had made a Windows 8 backup on my external harddrive (not a full system image, just the normal restore point I believe) but I'm not sure how to use that, and my PC will not boot from that external drive, when I use the boot menu.

    I am currently downloading the Windows 8 Install disk, will that help me in recovery? Or are there any other solutions?

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    See if booting from the install disk (to run the Startup Repair) helps.
    If not, see if you can get into Windows using Safe Mode (it's somewhere in the startup options, but I can't recall where right now).

    If neither of those work, try System Restore to a point well before this problem started.

    If at any point you do get back into Windows, immediately download and install any driver updates that you can find for your system (be sure to only use Win8 compatible drivers).

    Then see if you can run this tool to collect the data that we need (even though it's not a BSOD issue):
      My System SpecsSystem Spec

Windows 8 Hangs on startup, Auto Repair Can't Fix issue

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