Windows 8 and 8.1 Forums

Windows 8 has recently started to crash - file attached

  1. #1

    Posts : 18
    Windows 8 Release Preview

    Windows 8 has recently started to crash - file attached

    Hi there,

    I'm hoping you guys can help me. Up until a couple of weeks ago, Windows 8 has been performing flawlessly. Now, it randomly crashes. I tried System Restore to an earlier period, but it still crashes. As stated in the ruleset above, I've ran the diagnostic tool and attached it for your review.

    Thank you a bunch in advance,

    Attached Files

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives:
    Do you have Driver Verifier turned on? If so, please turn it off immediately. It's purpose is to cause your system to crash.

    The memory dump blames your Norton Internet Security. Please do this to verify that it is the problem:
    Anti-Virus Removal:
    Please do the following:
    - un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool:
    - IMMEDIATELY enable Windows Defender (use the Action Center...Security), then check to ensure that the Windows Firewall is turned on. Perform a full system scan to ensure that no malware has snuck onto your system.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)

    NuidFltr.sys Fri Apr 8 18:58:16 2011 (4D9F9308)
    Microsoft Intellipoint mouse driver

    SYMDS64.SYS Mon May 16 18:15:03 2011 (4DD1A1E7)
    Symantec/ Norton NIS/ N360 driver

    point64.sys Wed May 18 04:07:20 2011 (4DD37E38)
    Microsoft IntelliPoint Filter Driver

    iaStor.sys Fri May 20 12:52:24 2011 (4DD69C48)
    Intel Storage drivers

    nvhda64v.sys Thu Jul 7 12:21:14 2011 (4E15DCFA)
    nVidia HDMI Audio Device (nForce chipset driver)

    cpuz135_x64.sys Wed Sep 21 04:23:41 2011 (4E799F0D)
    CPU-Z CPU monitor

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    SYMNETS.SYS Sat Nov 12 16:11:53 2011 (4EBEE119)
    Symantec/ Norton NIS/ N360 driver

    Ironx64.SYS Mon Nov 14 21:00:53 2011 (4EC1C7D5)
    Symantec/ Norton NIS/ N360 driver

    RTKVHD64.sys Tue Dec 13 05:24:54 2011 (4EE727F6)
    Realtek High Definition Audio Function Driver

    The following is for informational purposes only.
    **************************Sat Jan  5 14:37:39.122 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010513-38064-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:04:16.894
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
    Probably caused by :SYMNETS.SYS ( SYMNETS+2cca6 )
    BugCheck C4, {2001b, fffff880010f71b0, 0, 0}
    Arg1: 000000000002001b, ID of the 'IrqlObPassive' rule that was violated.
    Arg2: fffff880010f71b0, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, An optional pointer to the rule state variable(s).
    Arg4: 0000000000000000, Reserved (unused)
    BUGCHECK_STR:  0xc4_IrqlObPassive_XDV
    PROCESS_NAME: ccsvchst.exe
    FAILURE_BUCKET_ID: 0xc4_IrqlObPassive_XDV_VRF_SYMNETS+2cca6
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Jan  5 14:37:39.122 2013 (UTC - 5:00)**************************
    speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
    NuidFltr.sys                Fri Apr  8 18:58:16 2011 (4D9F9308)
    SYMDS64.SYS                 Mon May 16 18:15:03 2011 (4DD1A1E7)
    point64.sys                 Wed May 18 04:07:20 2011 (4DD37E38)
    iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
    nvhda64v.sys                Thu Jul  7 12:21:14 2011 (4E15DCFA)
    cpuz135_x64.sys             Wed Sep 21 04:23:41 2011 (4E799F0D)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    SYMNETS.SYS                 Sat Nov 12 16:11:53 2011 (4EBEE119)
    Ironx64.SYS                 Mon Nov 14 21:00:53 2011 (4EC1C7D5)
    RTKVHD64.sys                Tue Dec 13 05:24:54 2011 (4EE727F6)
    SYMEVENT64x86.SYS           Mon Jan 23 13:57:54 2012 (4F1DADB2)
    SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
    ccSetx64.sys                Wed Jun  6 23:00:55 2012 (4FD01967)
    SRTSP64.SYS                 Mon Jul  2 14:20:28 2012 (4FF1E66C)
    SRTSPX64.SYS                Mon Jul  2 14:20:37 2012 (4FF1E675)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
    ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
    dc3d.sys                    Tue Sep 18 06:18:24 2012 (50584A70)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    BHDrvx64.sys                Fri Oct 19 00:40:41 2012 (5080D9C9)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
      My System SpecsSystem Spec

  3. #3

    Posts : 18
    Windows 8 Release Preview

    Thank you for the reply! I proactively uninstalled Norton Internet Security along with a host of other programs based on the research I did (I tried decoding the BSOD myself and found that the drivers possibly causing the issue belonged to Norton). I updated the nvidia drivers as well, and so far the BSODs have not returned. *crosses fingers*
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'm glad that you were able to solve this yourself!
    Thanks for letting us know.
      My System SpecsSystem Spec

Windows 8 has recently started to crash - file attached

Similar Threads
Thread Forum
BSOD recently started. Error 0x0000009f
This just started to happen about 4-5 days ago. Getting error code 0x0000009f and appears to be when the computer tries to sleep.
BSOD Crashes and Debugging
No Crash Dump File after BSOD
I only see the BSOD for a second and it says Driver IRQL Not Less Than Or Equal To. It is only happening at boot up once or twice in a row and then everything works fine. Everything is set to write crash dump files, and it will for any other reason other than this, but I'm not finding any...
BSOD Crashes and Debugging
File explorer crash and reset
Hi. So I just started my computer up this morning and noticed that I couldn't open file explorer at all. I click the button on my taskbar, but when the window pops up, it's blank and then it crashes. My whole screen turns the color of my tile screen (Orange) and then it takes me back to my desktop....
BSOD Crashes and Debugging
File History Question: Restore from HD crash
I have a (big) question about file history. I have file history set up and running to an external hard drive, happily saving each version of any changed or new data files in the various libraries. I am able to go back and recover older versions of edited or deleted files. All of this I think I...
Performance & Maintenance
Crash, No boot after then lock up - Dump attached
Hello Guys,, I am new to the forum and this is my second post. My home built rig (see systemspec for details) is about 4 years old and has been overclocked since day onewith no problems. I decided to install a fresh format/install of Windows 8 pro64bit (see below for history) on a new Samsung...
BSOD Crashes and Debugging
New BSOD... Crash Dump attached.. help...
Hi, Im new to win8. Today I got a bsod... I'm attaching the dump file.. Plz help.. Thanks... :)
BSOD Crashes and Debugging
Windows 8 showing file extensions causes crash
Dear all, I have recently installed Windows 8 Enterprise RTM x86 on FSC V3505 laptop and so far the OS has been working for a month. However, Recently I tried to access "Control panel -> Indexing options -> Advanced -> File types" which caused the Indexing options windows to close. Similarly,...
General Support

Eight Forums Android App Eight Forums IOS App Follow us on Facebook