Random crashes then 1 HHD wont show up

bedroomlab

New Member
Messages
1
Windows 8 does a nasty crash and then tries to reboot. The reboot seems to hang right after it says Memory Frequency. Eventually it loads but I find one of my physical drives doesn't show up in Explorer. The main SSD works fine but my old HDD.
So far this has happened a few times a day.
If I give it some cool down time before rebooting everything loads up fine.

Can anyone please help?
Crash zip attached

Ric
 

My Computer

System One

  • OS
    Windows 8
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)

I also have to wonder if there are hardware issues. Please run the free diagnostics from here: Hardware Diagnostics

Please note that your storage drivers (both Intel and Marvell) are out of date - which causes known issues with SSD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

mvxxmm.sys Wed Mar 17 03:52:37 2010 (4BA08A45)
Marvell Aux NV Bridge DLL - related to mv91xx SCSI HD Controller
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys

mv91xx.sys Wed Mar 17 03:53:06 2010 (4BA08A62)
Marvell MV91xx AHCI/RAID driver
http://www.carrona.org/drivers/driver.php?id=mv91xx.sys

point64.sys Wed May 18 04:07:20 2011 (4DD37E38)
Microsoft IntelliPoint Filter Driver
http://www.carrona.org/drivers/driver.php?id=point64.sys

iaStor.sys Fri May 20 12:52:24 2011 (4DD69C48)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Dec 31 15:23:40.126 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010113-11341-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:34:35.755[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for atapi.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
Probably caused by :[B]atapi.sys[/B]
BugCheck [B]9F, {3, fffffa800e67c060, fffff8002963eb30, fffffa800ddc9c60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800e67c060, Physical Device Object of the stack
Arg3: fffff8002963eb30, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800ddc9c60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_atapi.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]3104[/B]
  BIOS Version                  FA
  BIOS Release Date             04/20/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 31 14:47:30.140 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123112-11887-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 6:19:54.768[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for atapi.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
Probably caused by :[B]atapi.sys[/B]
BugCheck [B]9F, {3, fffffa800e67c600, fffff80120298920, fffffa8013f2c6d0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800e67c600, Physical Device Object of the stack
Arg3: fffff80120298920, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8013f2c6d0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_atapi.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]3104[/B]
  BIOS Version                  FA
  BIOS Release Date             04/20/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 31 06:18:06.587 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123112-14445-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]1 days 18:26:22.227[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for atapi.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
Probably caused by :[B]atapi.sys[/B]
BugCheck [B]9F, {3, fffffa800ea3e600, fffff800c115a920, fffffa8011babc60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800ea3e600, Physical Device Object of the stack
Arg3: fffff800c115a920, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8011babc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_atapi.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]3104[/B]
  BIOS Version                  FA
  BIOS Release Date             04/20/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 29 11:34:37.390 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-11060-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 5:12:50.994[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for atapi.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
Probably caused by :[B]atapi.sys[/B]
BugCheck [B]9F, {3, fffffa8006042060, fffff803ca3b6920, fffffa800803c5c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006042060, Physical Device Object of the stack
Arg3: fffff803ca3b6920, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800803c5c0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_atapi.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]3104[/B]
  BIOS Version                  FA
  BIOS Release Date             04/20/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 29 06:01:44.291 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-11684-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:32:47.908[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for atapi.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
Probably caused by :[B]atapi.sys[/B]
BugCheck [B]9F, {3, fffffa8006042060, fffff8010cafa920, fffffa800840dc60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006042060, Physical Device Object of the stack
Arg3: fffff8010cafa920, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800840dc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_atapi.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]3104[/B]
  BIOS Version                  FA
  BIOS Release Date             04/20/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Dec 31 15:23:40.126 2012 (UTC - 5:00)**************************
[COLOR=RED][B]mvxxmm.sys                  Wed Mar 17 03:52:37 2010 (4BA08A45)[/B][/COLOR]
[COLOR=RED][B]mv91xx.sys                  Wed Mar 17 03:53:06 2010 (4BA08A62)[/B][/COLOR]
[COLOR=RED][B]point64.sys                 Wed May 18 04:07:20 2011 (4DD37E38)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
VMNET.SYS                   Sun Jul  8 03:58:34 2012 (4FF93DAA)
vmnetadapter.sys            Sun Jul  8 03:58:35 2012 (4FF93DAB)
vmnetbridge.sys             Sun Jul  8 03:59:19 2012 (4FF93DD7)
vsock.sys                   Tue Aug 21 17:10:15 2012 (5033F937)
avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
avgmfx64.sys                Thu Oct  4 21:08:44 2012 (506E331C)
avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
vmnetuserif.sys             Thu Nov  1 04:00:20 2012 (50922C14)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 31 06:18:06.587 2012 (UTC - 5:00)**************************
hcmon.sys                   Thu Oct 11 20:15:27 2012 (5077611F)
vmx86.sys                   Thu Nov  1 05:23:47 2012 (50923FA3)
[/font]
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mv91xx.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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