Windows 8 and 8.1 Forums


Windows 8 keeps crashing

  1. #1



    Junior Member

    Join Date : Dec 2012
    Posts : 2
    Windows 8 on HP

    Windows 8 keeps crashing


    Computer has crashed 5 times in the past 2 hours, no pattern, completely random times.
    HP laptop only a week old. BSOD says System_Service_Exception. Diagnostic folder attached.
    Attached Files
      My System SpecsSystem Spec

  2. #2



    Mr. Cranky Pants



    Join Date : Jan 2012
    Posts : 3,118
    Win8.1Pro - Finally!!!
    USA us connecticut


    Check to make sure that you have all Windows Updates

    This device isn't loading it's drivers :
    HUAWEI Mobile Connect - Bus Enumerate Device ROOT\USB\0000 39
    It's most likely a Huawei Mobile (Air) card/USB device. Please:
    - remove the device and it's software to test to see if it's the source of your problems.
    - if not, then install the latest, Windows 8 compatible drivers for it and see if it works. If not, then un-install it and remove the device.

    Lot's of Norton drivers in the memory dump, please try this:
    Anti-Virus Removal:
    Please do the following:
    - download a free anti-virus for testing purposes: Free AntiVirus
    - un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
    - IMMEDIATELY install and update the free anti-virus, then check to ensure that the Windows Firewall is turned on.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    A lot of video driver involvement in the raw stack text (while this isn't necessarily a cause, it could be - and updating/replacing the drivers won't hurt). Please do this to replace the drivers: ATI video cards - DRIVER ONLY installation procedure

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ew_jubusenum.sys Sun Jan 30 05:19:33 2011 (4D453B35)
    HUAWEI Mobile Connect - Bus Enumerate Device
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys

    SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
    Symantec Real Time Storage Protection (PEL) x64
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Dec 28 13:49:29.532 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-28828-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:14:30.722
    Probably caused by :win32k.sys ( win32k!SURFACE::bRedirHooked+250 )
    BugCheck 3B, {c0000005, 12353b000, fffff8801970cbf0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000012353b000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801970cbf0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bRedirHooked
      BIOS Version                  F.12
      BIOS Release Date             08/29/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Dec 28 13:34:36.600 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-31668-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:58.788
    Probably caused by :win32k.sys ( win32k!SURFACE::bRedirHooked+250 )
    BugCheck 3B, {c0000005, 12e9f7000, fffff8801a052bf0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000012e9f7000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a052bf0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bRedirHooked
      BIOS Version                  F.12
      BIOS Release Date             08/29/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Dec 28 13:33:07.902 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-27892-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:05:34.090
    Probably caused by :win32k.sys ( win32k!SURFACE::bRedirHooked+250 )
    BugCheck 3B, {c0000005, 13168b000, fffff8801bfdbbf0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000013168b000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801bfdbbf0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bRedirHooked
      BIOS Version                  F.12
      BIOS Release Date             08/29/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Dec 28 07:12:22.633 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-31090-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:02:45.828
    Probably caused by :win32k.sys ( win32k!SURFACE::bRedirHooked+250 )
    BugCheck 3B, {c0000005, 139226000, fffff88002db1bf0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000139226000, Address of the instruction which caused the bugcheck
    Arg3: fffff88002db1bf0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bRedirHooked
      BIOS Version                  F.12
      BIOS Release Date             08/29/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Dec 28 07:09:01.144 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-48750-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:46:18.084
    Probably caused by :win32k.sys ( win32k!SURFACE::bRedirHooked+250 )
    BugCheck 3B, {c0000005, 14ca41000, fffff8800531dbf0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000014ca41000, Address of the instruction which caused the bugcheck
    Arg3: fffff8800531dbf0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bRedirHooked
      BIOS Version                  F.12
      BIOS Release Date             08/29/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Dec 28 13:49:29.532 2012 (UTC - 5:00)**************************
    SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
    SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    AtihdW86.sys                 Tue Jul 17 03:34:09 2012 (50051571)
    SYMNETS.SYS                  Fri Jul 20 22:07:07 2012 (500A0ECB)
    stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
    athw8x.sys                   Tue Jul 24 11:44:00 2012 (500EC2C0)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    EraserUtilRebootDrv.sys      Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
    atikmpag.sys                 Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                 Wed Aug  8 10:32:04 2012 (50227864)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    ccSetx64.sys                 Thu Aug 16 17:18:11 2012 (502D6393)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
    EX64.SYS                     Wed Sep  5 18:31:45 2012 (5047D2D1)
    ENG64.SYS                    Wed Sep  5 18:33:39 2012 (5047D343)
    SRTSP64.SYS                  Tue Oct  2 18:55:54 2012 (506B70FA)
    SYMDS64.SYS                  Tue Oct  2 22:52:00 2012 (506BA850)
    SYMEFA64.SYS                 Wed Oct  3 15:00:06 2012 (506C8B36)
    BHDrvx64.sys                 Fri Oct 19 00:40:41 2012 (5080D9C9)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Dec 28 13:34:36.600 2012 (UTC - 5:00)**************************
    ew_jubusenum.sys             Sun Jan 30 05:19:33 2011 (4D453B35)
    
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    appexDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    athw8x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    WirelessButtonDriver64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
      My System SpecsSystem Spec

  3. #3



    Junior Member

    Join Date : Dec 2012
    Posts : 2
    Windows 8 on HP


    Thank you, I have taken your advice and the problem seems to have stopped
      My System SpecsSystem Spec

  4. #4



    Mr. Cranky Pants



    Join Date : Jan 2012
    Posts : 3,118
    Win8.1Pro - Finally!!!
    USA us connecticut


    Wait for a week or two. If it stays problem-free, come on back and mark the topic solved. It'll help others to see a solved topic that resembles their problems.
      My System SpecsSystem Spec

  5.   

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