Random BSOD while connecting smartphones

dinesh

Wonder Boy
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285
Location
India
Hi guys,

Facing random BSODs while transferring music from my iPhone to PC or vice versa.
Also happens when I m syncing my android phone to PC or while switching on internet tethering option from phone to PC. No idea what's causing these BSODs.

Since morning, I must have seen 3 BSODs already.

I have attached the SF diagnostics tool zip. Please help.

Thanks,
Dinesh
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP530U4B-S02
    CPU
    Intel Core i5 2467M @ 1.60GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. 530U3BI/530U4BI/530U4BH (CPU
    Memory
    6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500M/7600M Series (Samsung)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (
    Screen Resolution
    1366x768@60Hz
    Hard Drives
    931GB SAMSUNG HN-M101MBB (SATA)
    Internet Speed
    1 MBPS
Code:
*** WARNING: Unable to verify timestamp for [B]asmtxhci.sys[/B]*** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 1000007E, {ffffffffc0000005, fffff880096249f2, fffff88003931928, fffff88003931160}


Probably caused by : asmtxhci.sys ( asmtxhci+249f2 )


Followup: MachineOwner
---------


1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880096249f2, The address that the exception occurred at
Arg3: fffff88003931928, Exception Record Address
Arg4: fffff88003931160, Context Record Address


Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


FAULTING_IP: 
asmtxhci+249f2
fffff880`096249f2 4d8b4318        mov     r8,qword ptr [r11+18h]


EXCEPTION_RECORD:  fffff88003931928 -- (.exr 0xfffff88003931928)
ExceptionAddress: fffff880096249f2 (asmtxhci+0x00000000000249f2)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000018
Attempt to read from address 0000000000000018


CONTEXT:  fffff88003931160 -- (.cxr 0xfffff88003931160)
rax=fffff88009657e60 rbx=00000000000000a0 rcx=fffffa800569f010
rdx=0000000000000000 rsi=0000000000000001 rdi=fffffa800a0f59c8
rip=fffff880096249f2 rsp=fffff88003931b60 rbp=0000000000000080
 r8=fffffa800a0f59c8  r9=fffffa800569f010 r10=00000000000000d8
r11=0000000000000000 r12=fffff803ed008000 r13=0000000000000000
r14=fffff88009649af0 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
asmtxhci+0x249f2:
fffff880`096249f2 4d8b4318        mov     r8,qword ptr [r11+18h] ds:002b:00000000`00000018=????????????????
Resetting default scope


CUSTOMER_CRASH_COUNT:  1


PROCESS_NAME:  System


CURRENT_IRQL:  0


ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


EXCEPTION_PARAMETER1:  0000000000000000


EXCEPTION_PARAMETER2:  0000000000000018


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff803ed35e168
GetUlongFromAddress: unable to read from fffff803ed35e1f8
 0000000000000018 Nonpaged pool


FOLLOWUP_IP: 
asmtxhci+249f2
fffff880`096249f2 4d8b4318        mov     r8,qword ptr [r11+18h]


BUGCHECK_STR:  AV


DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE


LAST_CONTROL_TRANSFER:  from fffffa800a091908 to fffff880096249f2


STACK_TEXT:  
fffff880`03931b60 fffffa80`0a091908 : fffff880`0964c603 fffffa80`0a091940 00000000`00000000 fffffa80`0a0f59c8 : asmtxhci+0x249f2
fffff880`03931b68 fffff880`0964c603 : fffffa80`0a091940 00000000`00000000 fffffa80`0a0f59c8 fffff880`0963094c : 0xfffffa80`0a091908
fffff880`03931b70 fffffa80`0a091940 : 00000000`00000000 fffffa80`0a0f59c8 fffff880`0963094c fffffa80`0569f010 : asmtxhci+0x4c603
fffff880`03931b78 00000000`00000000 : fffffa80`0a0f59c8 fffff880`0963094c fffffa80`0569f010 00000000`00000001 : 0xfffffa80`0a091940




SYMBOL_STACK_INDEX:  0


SYMBOL_NAME:  asmtxhci+249f2


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: asmtxhci


IMAGE_NAME:  asmtxhci.sys


DEBUG_FLR_IMAGE_TIMESTAMP:  4de6f522


STACK_COMMAND:  .cxr 0xfffff88003931160 ; kb


FAILURE_BUCKET_ID:  AV_asmtxhci+249f2


BUCKET_ID:  AV_asmtxhci+249f2


Followup: MachineOwner
---------

Please update Asmedia USB 3.0 driver

Driver Reference Table

ASMedia Technology Inc. ????

Both the dumps blames this particular driver only.

So updating this driver might solve the issue.
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
Hi, thanks for the info.

I will try updating the driver and see if that helps.

Thanks,
Dinesh
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP530U4B-S02
    CPU
    Intel Core i5 2467M @ 1.60GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. 530U3BI/530U4BI/530U4BH (CPU
    Memory
    6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500M/7600M Series (Samsung)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (
    Screen Resolution
    1366x768@60Hz
    Hard Drives
    931GB SAMSUNG HN-M101MBB (SATA)
    Internet Speed
    1 MBPS
If you experience some more BSOD please upload those dumps also :)
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
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