Windows 8 Blue screen every 10 minutes...help

starbuck1 · Dec 17, 2012

Hi

Can someone please help, the last couple of days my laptop has started blue screening every 10 mins with a watchdog error? I have attached the files.

bagavan · Dec 17, 2012

update this driver Hotspot Shield Routing Driver

update it from this site

Download Free VPN for iPhone, Mac and Windows to Access Blocked Sites & Surf Anonymously

Also update this driver

SiS RAID Stor Miniport Driver

http://www.sis.com/download/

Code:

********************************************************************************                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 133, {0, 281, 280, 0}


*** [B]WARNING: Unable to verify timestamp for hssdrv6.sys[/B]
[B]*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys[/B]
[B]Probably caused by : hssdrv6.sys ( hssdrv6+1a38 )[/B]


Followup: MachineOwner
---------


2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000281, The DPC time count (in ticks).
Arg3: 0000000000000280, The DPC time allotment (in ticks).
Arg4: 0000000000000000


Debugging Details:
------------------




DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


BUGCHECK_STR:  0x133


PROCESS_NAME:  System


CURRENT_IRQL:  d


TAG_NOT_DEFINED_c000000f:  FFFFF88001495FB0


LAST_CONTROL_TRANSFER:  from fffff800f9e55853 to fffff800f9cfb740


STACK_TEXT:  
fffff880`01494d28 fffff800`f9e55853 : 00000000`00000133 00000000`00000000 00000000`00000281 00000000`00000280 : nt!KeBugCheckEx
fffff880`01494d30 fffff800`f9d26e51 : fffff880`00000000 fffff880`01465180 fffff880`01494e90 fffff780`00000320 : nt! ?? ::FNODOBFM::`string'+0x13c4c
fffff880`01494db0 fffff800`f9c37e94 : ffffffff`ffd0dc08 fffffa80`05600202 fffff880`06053d70 fffffa80`075c1900 : nt!KeUpdateRunTime+0x51
fffff880`01494de0 fffff800`f9cf4b2e : 00000000`00446fda 00000000`5ff8981c fffffa80`05600210 fffffa80`06bef1e0 : hal!HalpTimerClockInterrupt+0x50
fffff880`01494e10 fffff800`f9ceb640 : 00000000`00000000 fffff880`01952005 fffffa80`0621c730 fffffa80`063a76e0 : nt!KiInterruptDispatchLBControl+0x1ce
fffff880`01494fa0 fffff880`06041a38 : 00000000`00000001 fffff880`014950e8 fffff880`01495101 fffff880`06053d70 : nt!KxWaitForSpinLockAndAcquire+0x20
fffff880`01494fd0 00000000`00000001 : fffff880`014950e8 fffff880`01495101 fffff880`06053d70 fffff880`01495028 : hssdrv6+0x1a38
fffff880`01494fd8 fffff880`014950e8 : fffff880`01495101 fffff880`06053d70 fffff880`01495028 00000000`0000000b : 0x1
fffff880`01494fe0 fffff880`01495101 : fffff880`06053d70 fffff880`01495028 00000000`0000000b 00000000`00000001 : 0xfffff880`014950e8
fffff880`01494fe8 fffff880`06053d70 : fffff880`01495028 00000000`0000000b 00000000`00000001 00000000`00000000 : 0xfffff880`01495101
fffff880`01494ff0 fffff880`01495028 : 00000000`0000000b 00000000`00000001 00000000`00000000 fffff880`01495008 : hssdrv6+0x13d70
fffff880`01494ff8 00000000`0000000b : 00000000`00000001 00000000`00000000 fffff880`01495008 00000000`00000000 : 0xfffff880`01495028
fffff880`01495000 00000000`00000001 : 00000000`00000000 fffff880`01495008 00000000`00000000 fffff880`01495018 : 0xb
fffff880`01495008 00000000`00000000 : fffff880`01495008 00000000`00000000 fffff880`01495018 00000000`00000000 : 0x1




STACK_COMMAND:  kb


FOLLOWUP_IP: 
hssdrv6+1a38
fffff880`06041a38 ??              ???


SYMBOL_STACK_INDEX:  6


SYMBOL_NAME:  hssdrv6+1a38


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: hssdrv6


IMAGE_NAME:  hssdrv6.sys


DEBUG_FLR_IMAGE_TIMESTAMP:  50ac217a


FAILURE_BUCKET_ID:  0x133_DPC_hssdrv6+1a38


BUCKET_ID:  0x133_DPC_hssdrv6+1a38


Followup: MachineOwner
---------

After you update

do this

Driver Verifier - Enable and Disable - Windows 7 Forums

Post back the new dumps

starbuck1 · Dec 18, 2012

So this is not going well. I have sorted the Hotspot shield however the other driver im not sure what is required. I also did the Driver Verifier but this caused the laptop to bluescreen and had to recover from a check point. logs attached. help

usasma · Dec 18, 2012

Driver Verifier blames dtsoftbus01.sys - a driver component of Daemon Tools, and a known cause of BSOD's on some Win7/8 systems.
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7/8 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Other drivers that might be causing problems:
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

hssdrv6.sys Wed Nov 14 20:32:58 2012 (50A4464A)
Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Dec 18 14:12:04.086 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121812-26656-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16442.amd64fre.win8_gdr.121023-1503
System Uptime:[B]0 days 0:00:12.808[/B]
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by :[B]dtsoftbus01.sys ( dtsoftbus01+1324 )[/B]
BugCheck [B]C9, {23e, fffff880013b0324, fffff98006266ee0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C9]DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)[/url]
Arguments: 
Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
Arg2: fffff880013b0324, The address in the driver's code where the error was detected.
Arg3: fffff98006266ee0, IRP address.
Arg4: 0000000000000000, Status code.
BUGCHECK_STR:  0xc9_23e
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0xc9_23e_VRF_dtsoftbus01+1324[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Dec 18 14:12:04.086 2012 (UTC - 5:00)**************************
[COLOR=RED][B]HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
nvkflt.sys                  Tue Oct  2 14:21:49 2012 (506B30BD)
aswrdr2.sys                 Mon Oct  8 04:23:43 2012 (50728D8F)
aswSP.SYS                   Tue Oct 30 18:44:06 2012 (50905836)
aswSnx.SYS                  Tue Oct 30 18:44:08 2012 (50905838)
aswnet.sys                  Sun Nov  4 05:12:57 2012 (50963FA9)
[COLOR=RED][B]hssdrv6.sys                 Wed Nov 14 20:32:58 2012 (50A4464A)[/B][/COLOR]
taphss6.sys                 Tue Nov 20 19:35:47 2012 (50AC21E3)
[/font]

bagavan · Dec 18, 2012

keep us updated. If it BSOD`s upload the new dumps

starbuck1 · Dec 22, 2012

Still getting blue screens :cry:

usasma · Dec 22, 2012

Both memory dumps blame HotSpot Shield. Please uninstall it immediately as it's known to cause BSOD's

BSOD BUGCHECK SUMMARY
**************************Sat Dec 22 12:57:07.534 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122212-17859-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
System Uptime: 0 days 1:00:33.203
*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
Probably caused by : hssdrv6.sys ( hssdrv6+1a1b )
BugCheck 133, {0, 281, 280, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000281, The DPC time count (in ticks).
Arg3: 0000000000000280, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR: 0x133
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x133_DPC_hssdrv6+1a1b
CPUID: "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed: 2500
CurrentSpeed: 2494
BIOS Version A07
BIOS Release Date 10/20/2011
Manufacturer Dell Inc.
Product Name Dell System XPS L502X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 22 11:56:11.019 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122212-29968-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
System Uptime: 0 days 5:18:42.688
*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
Probably caused by : hssdrv6.sys ( hssdrv6+1a1b )
BugCheck 133, {0, 281, 280, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000281, The DPC time count (in ticks).
Arg3: 0000000000000280, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR: 0x133
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x133_DPC_hssdrv6+1a1b
CPUID: "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed: 2500
CurrentSpeed: 2494
BIOS Version A07
BIOS Release Date 10/20/2011
Manufacturer Dell Inc.
Product Name Dell System XPS L502X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

AE2500w764.sys Mon Mar 28 20:22:08 2011 (4D912630)
GEARAspiWDM.sys Thu May 3 15:56:17 2012 (4FA2E2E1)
HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
aswFsBlk.SYS Tue Oct 30 18:43:04 2012 (509057F8)
aswMonFlt.sys Tue Oct 30 18:43:09 2012 (509057FD)
aswSP.SYS Tue Oct 30 18:44:06 2012 (50905836)
aswSnx.SYS Tue Oct 30 18:44:08 2012 (50905838)
aswnet.sys Sun Nov 4 05:12:57 2012 (50963FA9)
aswrdr2.sys Mon Oct 8 04:23:43 2012 (50728D8F)
dump_storahci.sys Wed Jul 25 22:30:35 2012 (5010ABCB)
hssdrv6.sys Wed Nov 14 20:32:58 2012 (50A4464A)
igdkmd64.sys Wed Sep 26 15:49:04 2012 (50635C30)
intelppm.sys Wed Jul 25 22:26:48 2012 (5010AAE8)
nvkflt.sys Tue Oct 2 14:21:49 2012 (506B30BD)
nvlddmkm.sys Tue Oct 2 14:21:13 2012 (506B3099)
nvpciflt.sys Tue Oct 2 14:21:40 2012 (506B30B4)
qicflt.sys Thu Jul 1 21:46:34 2010 (4C2D44FA)
taphss6.sys Tue Nov 20 19:35:47 2012 (50AC21E3)

Driver Reference Table - AE2500w764.sys
Driver Reference Table - GEARAspiWDM.sys
Driver Reference Table - HECIx64.sys
Driver Reference Table - Rt630x64.sys
Driver Reference Table - aswFsBlk.SYS
Driver Reference Table - aswMonFlt.sys
Driver Reference Table - aswSP.SYS
Driver Reference Table - aswSnx.SYS
aswnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Driver Reference Table - aswrdr2.sys
Driver Reference Table - dump_storahci.sys
Driver Reference Table - hssdrv6.sys
Driver Reference Table - igdkmd64.sys
Driver Reference Table - intelppm.sys
Driver Reference Table - nvkflt.sys
Driver Reference Table - nvlddmkm.sys
Driver Reference Table - nvpciflt.sys
Driver Reference Table - qicflt.sys
Driver Reference Table - taphss6.sys

Windows 8 Blue screen every 10 minutes...help

starbuck1

New Member

My Computer

System One

bagavan

New Member

My Computer

System One

starbuck1

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

bagavan

New Member

My Computer

System One

starbuck1

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One