Windows 8 and 8.1 Forums

Sleep Mode Causes Restart

  1. #1

    Posts : 4
    Windows 8 Pro x64

    Sleep Mode Causes Restart

    I'm having the problem with my PC restarting after trying to come out of sleep mode. I've followed the dump instructions and have attached my zip file. I think it's a driver issue but no idea which one. Thanks for you help.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    Your Intel Rapid Storage Technology (RST) controller drivers date from 2011 - please update them from Intel Download Center

    nVidia RAID and storage drivers date from 2011 also - update them from World Leader in Visual Computing Technologies | NVIDIA

    Elaborate Bytes drivers date from 2010 - please uninstall this program.

    Please make sure that you have a pagefile and it is big enough to capture the memory dumps. You can remove it after we've had a chance to look at any memory dumps that are generated.
    Please set the system to make minidumps:
    Windows 8:
    Press the "Win" and the "R" keys at the same time - then type in "sysdm.cpl" (without the quotes) and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that "Automatically restart" is unchecked
    Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
    Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
    Click OK twice to exit the dialogs, then reboot for the changes to take effect.
    Please provide the information highlighted in RED in the following image (for each subsequent BSOD):

    Don't forget to reset the system to Automatic Memory Dump once the problem is solved.
    Numerous critical errors with your J: drive and the drive that's named "Empty". Please run these free diagnostics: Initial Hardware Diagnostics
      My System SpecsSystem Spec

Sleep Mode Causes Restart

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