Windows 8 and 8.1 Forums


Windows 8 Freezes and Mouse Vanishes

Page 1 of 2 12 LastLast
  1. #1



    Junior Member

    Join Date : Dec 2012
    Posts : 3
    Win 8 Pro (32 bit)

    Windows 8 Freezes and Mouse Vanishes


    I've recently installed Windows 8 Pro (32 bit) on an ASUS X5DIN laptop which was previously running Windows 7 Home Premium. At random (but frequent) intervals, the computer will freeze entirely, with the cursor disappearing and any audio getting stuck in a loop. The laptop doesn't respond to any input and the only thing that can be done is to hold the power button to turn it off.

    I've tried disabling dynamic ticks, enabling Hyper-V, fixing an issue with a missing co-processor driver, updating audio, touchpad and graphics drivers and reinstalling ASUS ATK utilities, none of which have any effect on stopping the problem. I've seen a few similar threads here and on other forums, but they contained generally personalised information for the user. Is there anything I can upload to help fix the issue, or any suggestions for what could be done?

    One thing to note is that ASUS don't seem to supply Windows 8 drivers, so the driver updates I've applied are actually Windows 7 ones. (From here ASUSTeK Computer Inc. -Support- Drivers and Download K50IN ).


      My System SpecsSystem Spec

  2. #2
    TheStuf's Avatar

    Member

    Join Date : Mar 2012
    Computer Room
    Posts : 19
    Windows 8 Pro 64bit
    Finland


    I cant help you, but I have an Asus laptop too and I had this exact issue with Windows 8 Consumer Preview and nobody never really knew why it happened so I ended up going back to Windows 7. Now i've recently returned to Windows 8 but this time its the full retail version that is supposed to be stable. First I had these freezing problems again and I did a refresh and it continued for a while but then the issue just vanished and it ran well for several weeks until i tried installing Comodo. After i had installed it, it asked me to reboot the system and after the computer rebooted there was only a black screen after login (you can read my thread called "Black Screen" for more on this issue if you want to). After there was no fix to be found i ended up refreshing my pc again and now I have this exact same freezing issue AGAIN and its driving me nuts! So i hope somebody finds a fix for you and what causes it because it could help me too but i really really doubt it. As I said i used to have this problem on Consumer Preview and i had a thread for it here about 6 months ago and it never got solved.
      My System SpecsSystem Spec

  3. #3



    Mr. Cranky Pants




    Join Date : Jan 2012
    Posts : 4,654
    Win8.1Pro - Finally!!!
    USA us connecticut


    Please provide this info (even though you're not experiencing BSODs): https://www.eightforums.com/bsod-cra...tructions.html
    The reports may give us a clue as to what's happening.

    While waiting for a reply, please ensure that you have all Windows Updates (run it repeatedly and reboot in between tries).
    Also, try these free diagnostics as you are able: Hardware Diagnostics
      My System SpecsSystem Spec

  4. #4



    Junior Member

    Join Date : Dec 2012
    Posts : 3
    Win 8 Pro (32 bit)


    Quote Originally Posted by usasma View Post
    Please provide this info (even though you're not experiencing BSODs): https://www.eightforums.com/bsod-cra...tructions.html
    The reports may give us a clue as to what's happening.

    While waiting for a reply, please ensure that you have all Windows Updates (run it repeatedly and reboot in between tries).
    Also, try these free diagnostics as you are able: Hardware Diagnostics
    I've attached the diagnostic tool zip file to this post, I'll try running the free diagnostics you linked later on, thanks.
    Attached Files
      My System SpecsSystem Spec

  5. #5



    Mr. Cranky Pants




    Join Date : Jan 2012
    Posts : 4,654
    Win8.1Pro - Finally!!!
    USA us connecticut


    Well it seems that you did have a BSOD back on 12 December.
    It was a STOP 0x116 error, so please start with the troubleshooting that's detailed here: Video TDR Timeout - 0x116 + 0x117

    Please update these older drivers (this is very important). Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ATKACPI.sys Thu Dec 14 02:11:57 2006 (4580F93D)
    ATK Hotkey ATK0101 ACPI Utility Driver
    http://www.carrona.org/drivers/driver.php?id=ATKACPI.sys

    ETD.sys Wed Jul 29 03:30:14 2009 (4A6FFA86)
    ELAN PS/2 Port Smart Pad
    http://www.carrona.org/drivers/driver.php?id=ETD.sys

    nvstor32.sys Wed Jul 29 19:36:45 2009 (4A70DD0D)
    nVidia Storage Driver (nForce chipset driver)
    http://www.carrona.org/drivers/driver.php?id=nvstor32.sys

    RTKVHDA.sys Tue Sep 15 07:03:37 2009 (4AAF7489)
    Realtek HD Audio Codec Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys

    ElRawDsk.sys Tue Oct 26 05:34:08 2010 (4CC6A090)
    RawDisk Driver by EldoS Corporation
    http://www.carrona.org/drivers/driver.php?id=ElRawDsk.sys

    Rt630x86.sys Wed Oct 19 08:13:13 2011 (4E9EBED9)
    Realtek Networking driver. Download from here: Realtek
    Rt630x86.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    Lot's of unexplained shutdowns without any reason given. Have you been powering the system off by holding the power button down? If not, then we have to suspect a hardware problem.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Dec 12 13:38:19.963 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121212-40014-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16461.x86fre.win8_gdr.121119-1606
    System Uptime:0 days 0:09:38.812
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+156894 )
    BugCheck 116, {86098008, 93186894, 0, d}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arguments: 
    Arg1: 86098008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 93186894, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000d, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     T5870  @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2000
      BIOS Version                  213    
      BIOS Release Date             07/22/2009
      Manufacturer                  ASUSTeK Computer Inc. 
      Product Name                  K50IN                
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Dec 12 13:38:19.963 2012 (UTC - 5:00)**************************
    ATKACPI.sys                 Thu Dec 14 02:11:57 2006 (4580F93D)
    ETD.sys                     Wed Jul 29 03:30:14 2009 (4A6FFA86)
    nvstor32.sys                Wed Jul 29 19:36:45 2009 (4A70DD0D)
    RTKVHDA.sys                 Tue Sep 15 07:03:37 2009 (4AAF7489)
    ElRawDsk.sys                Tue Oct 26 05:34:08 2010 (4CC6A090)
    Rt630x86.sys                Wed Oct 19 08:13:13 2011 (4E9EBED9)
    athr.sys                    Wed Mar 21 23:20:45 2012 (4F6A9A8D)
    PDFsFilter.sys              Thu May 10 12:28:11 2012 (4FABEC9B)
    nvlddmkm.sys                Mon Jun 18 16:43:50 2012 (4FDF9306)
    avgidsshimw8x.sys           Mon Aug 13 10:28:58 2012 (50290F2A)
    avgrkx86.sys                Thu Sep 13 20:40:52 2012 (50527D14)
    avglogx.sys                 Thu Sep 20 21:22:47 2012 (505BC167)
    avgldx86.sys                Mon Oct  1 21:05:03 2012 (506A3DBF)
    avgmfx86.sys                Thu Oct  4 21:07:39 2012 (506E32DB)
    avgidshx.sys                Sun Oct 14 21:22:18 2012 (507B654A)
    avgidsdriverx.sys           Mon Oct 22 06:46:35 2012 (5085240B)
    avgwfpx.sys                 Thu Nov  1 18:43:27 2012 (5092FB0F)
    intelppm.sys                Mon Nov  5 22:52:05 2012 (50988965)
    
    http://www.carrona.org/drivers/driver.php?id=ATKACPI.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor32.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=ElRawDsk.sys
    Rt630x86.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=athr.sys
    http://www.carrona.org/drivers/driver.php?id=PDFsFilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    avgidsshimw8x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avgrkx86.sys
    http://www.carrona.org/drivers/driver.php?id=avglogx.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx86.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx86.sys
    http://www.carrona.org/drivers/driver.php?id=avgidshx.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdriverx.sys
    avgwfpx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
      My System SpecsSystem Spec

  6. #6



    Junior Member

    Join Date : Dec 2012
    Posts : 3
    Win 8 Pro (32 bit)


    Thanks for the in depth advice, I'll run through it all tomorrow. I imagine that I'll have to just uninstall most of the problem drivers as Asus don't seem to have any Windows 8 versions, and the ones I'm using are all (or mostly) the latest Win7 versions.

    The unexplained shutdowns are all from holding the power button down, as it's the only way to turn the computer off when the crash occurs.

    I haven't actually had any crashes today, after a reasonable period of use, but yesterday it was freezing up every 15mins or so and I haven't changed anything, so I assume it's just random, which might make it hard to tell if the fixes have totally worked, but I'll post here once I've followed your instructions (or if I need more help).
      My System SpecsSystem Spec

  7. #7



    Mr. Cranky Pants




    Join Date : Jan 2012
    Posts : 4,654
    Win8.1Pro - Finally!!!
    USA us connecticut


    We sometimes get freezes/black screen errors after fixing BSOD's. I tend to think that they are related to the problem that's occurring, and that the BSOD fix was only ฝ of the problem. In other words, there's problems between 2 different things that were causing the BSOD's - and fixing one of them removed the BSOD problem, but not the freezing/black screen issue.

    Most often we fix these by a more in-depth look at the reports (mostly the MSINFO32 and Event Viewer reports) - but occasionally it's done by reinstalling Windows.

    Good luck!
      My System SpecsSystem Spec

  8. #8



    Junior Member

    Join Date : Feb 2013
    Posts : 2
    Windows 8


    I was having a similar problem (I think). Using Windows 8 release preview, no problems, and upgraded to Pro shortly after release. Agian no problems until a few days ago. Started occasionally, and then became an issue every time I logged on. Reinstalled Windows, sure it would solve it, but no - a repeat! Made Windows 8 pretty much inoperable.

    Followed the advice and link mentioned on another post and so far it seems to have solved the problem (fingers crossed!). Worked on my machine in two separate sessions for over an hour each time, no freeze.

    Basically disabled the dynamic tick.

    Run an elevated command prompt (go into Task Manager, hold down ctrl key and the click on "file" and "run new task")
    Alternative is to open power user tasks menu and then choose the "command prompt admin" option.


    Then run this script


    bcdedit/set disabledynamictick yes

    Details are here Hotfix available for Windows 8 freezing issues Within Windows

    It seems to have done the trick so far.

    Hope it remains so, and hope it helps others (note this fix will affect battery life but hey, if it means you can actually work on your computer then it's a no-brainer!
      My System SpecsSystem Spec

  9. #9



    New Member

    Join Date : Feb 2013
    Posts : 1
    Windows 8

    Computer Freeze and Mouse Disappears


    I recently updated my computer from Win 7 to Win 8. My computer now freezes and becomes unresponsive, forcing a hard restart (pulling the battery out).

    If someone could help me out, it would be much appreciated. Thank you.
    Attached Files
      My System SpecsSystem Spec

  10. #10



    Mr. Cranky Pants




    Join Date : Jan 2012
    Posts : 4,654
    Win8.1Pro - Finally!!!
    USA us connecticut


    pga3mh - please start your own topic so that your issue can get the individual attention that it deserves.

    You have no Windows Updates installed. Most systems have 40 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Post the results (and the report that you uploaded here) in your new topic and someone will be along shortly to give it a look at.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Windows 8 Freezes and Mouse Vanishes
Similar Threads
Thread Forum
Mouse cursor not showing if no mouse plugged in Performance & Maintenance
Windows 8 CP freezes everything BSOD Crashes and Debugging
Windows 8 freezes please help System Security
Windows 8 Freezes BSOD Crashes and Debugging
Windows 8 freezes BSOD Crashes and Debugging
Eight Forums Android App Eight Forums IOS App Follow us on Facebook

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23