HP laptops/AMD processors/Windows Update freezes at 12%
Yesterday at work we ran into issues with 2 HP laptops freezing at 12% when doing Windows Updates.
A search of the web suggested that it may have been due to several things.
We found a workaround that seems to work for us:
- a clean boot (using msconfig we stop all non-Microsoft services from starting - and we disable all startups in Task Manager)
- Uninstall (and remove the driver software) for all video and audio devices in Device Manager
On both systems this has resulted in the systems being able to install the updates.
I'll be doing more research today to see if we can find out exactly what's at fault.
Pretty sure that it has one, but haven't checked inside the case!
Memory
upgraded to 12 gB from 8 gB
Graphics Card(s)
has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
Sound Card
I'm nearly deaf, so this isn't used often
Monitor(s) Displays
Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
Screen Resolution
800x600
Hard Drives
One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
- Switched to 500 gB Samsung 840 series SSD - WOW!!!
PSU
Why do we ask this for laptops?
Case
Silver with a neat Samsung logo
Cooling
sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
Keyboard
Microsoft Natural - the same one I've used since it orignally came out around 1995
Mouse
no Mouse - Trackball!!!!
Internet Speed
too slow when I'm waiting for a download to finish
Just FYI - both systems were G6-2239DX's
No issues with another HP Win8 system (a desktop)
I'm trying to get my boss to let me have another one of the G6 systems to experiment with - but we're also having update issues with some Lenovo AIO/Touchscreen systems.
Pretty sure that it has one, but haven't checked inside the case!
Memory
upgraded to 12 gB from 8 gB
Graphics Card(s)
has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
Sound Card
I'm nearly deaf, so this isn't used often
Monitor(s) Displays
Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
Screen Resolution
800x600
Hard Drives
One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
- Switched to 500 gB Samsung 840 series SSD - WOW!!!
PSU
Why do we ask this for laptops?
Case
Silver with a neat Samsung logo
Cooling
sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
Keyboard
Microsoft Natural - the same one I've used since it orignally came out around 1995
Mouse
no Mouse - Trackball!!!!
Internet Speed
too slow when I'm waiting for a download to finish
Pretty sure that it has one, but haven't checked inside the case!
Memory
upgraded to 12 gB from 8 gB
Graphics Card(s)
has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
Sound Card
I'm nearly deaf, so this isn't used often
Monitor(s) Displays
Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
Screen Resolution
800x600
Hard Drives
One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
- Switched to 500 gB Samsung 840 series SSD - WOW!!!
PSU
Why do we ask this for laptops?
Case
Silver with a neat Samsung logo
Cooling
sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
Keyboard
Microsoft Natural - the same one I've used since it orignally came out around 1995
Mouse
no Mouse - Trackball!!!!
Internet Speed
too slow when I'm waiting for a download to finish