Windows 8 and 8.1 Forums


  1. #1

    Posts : 2
    Windows 8


    Lenovo W520 Laptop.
    Recently upgraded from Windows 7 to 8
    BSOD did not happen on 7.

    The crashes usually follow the same pattern:
    • The laptop goes to sleep after an extended period of inactivity, usually me going to lunch.
    • After waking the machine, the wireless mouse and keyboard are not responsive
      • Mouse and KB are Logitech, using the unifying receiver.

    • The native keyboard and trackpad on the laptop still work. I use those to reboot the computer.
    • The reboot appears to hang for several minutes.
    • BSOD

    Once or twice it has crashed on shutdown during a normal shutdown, meaning a shutdown where the wireless mouse and keyboard are still working fine.

    I have updated every driver I can find after this started happening. I've also updated the Logitech Unifying Software.

    • BIOS
    • Chipset
    • Audio
    • Card Reader
    • Fingerprint Reader
    • Mouse & Keyboard (the native ones, and the logitech setpoint drivers for the wireless ones)
    • Wireless
    • Storage (I think this is the eSATA port)
    • Video

    I have a coworker with (theoretically) identical hardware who also performed the same OS upgrade and is not experiencing the same problems.

    Any and all help is greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    Posts : 634
    Windows 8.1 professional x64 + WMC

    The latest BSOD refers to Logitech Equad USB Driver.
    I know that you have updated to the latest one available..

    Did you try installing those drivers in compatibility mode

    *                                                                             **                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {4, 12c, fffffa801a9f9040, fffff803fd158800}
    Can't retrieve thread context, Win32 error 0n30
    *** WARNING: Unable to verify timestamp for LEqdUsb.Sys
    *** ERROR: Module load completed but symbols could not be loaded for LEqdUsb.Sys
    Probably caused by : LEqdUsb.Sys
    Followup: MachineOwner
    0: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa801a9f9040, The thread currently holding on to the Pnp lock.
    Arg4: fffff803fd158800, nt!TRIAGE_9F_PNP on Win7
    Debugging Details:
    Can't retrieve thread context, Win32 error 0n30
    DRIVER_OBJECT: fffffa800b480b20
    IMAGE_NAME:  LEqdUsb.Sys
    FAULTING_MODULE: fffff88004a14000 LEqdUsb
    PROCESS_NAME:  System
    fffff880`1e2ca4c0 fffff803`fd2ab43c : fffffa80`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x76
    fffff880`1e2ca600 fffff803`fd2a762f : fffffa80`0bbf2ba0 fffff8a0`025a2010 00000000`00000000 fffffa80`0bbf2cf0 : nt!KiCommitThreadWait+0x23c
    fffff880`1e2ca6c0 fffff803`fd589dea : fffff880`1e2ca790 fffffa80`00000000 00000000`c0000000 fffff880`009c7100 : nt!KeWaitForSingleObject+0x1cf
    fffff880`1e2ca750 fffff803`fd69a76c : 00000000`00000017 fffff880`1e2ca819 fffffa80`0b327730 fffffa80`0b1a9720 : nt!IopSynchronousCall+0x122
    fffff880`1e2ca7c0 fffff803`fd69bc25 : fffff8a0`150a7f70 00000000`00000308 fffffa80`0b1a9720 00000000`00000000 : nt!IopRemoveDevice+0x100
    fffff880`1e2ca880 fffff803`fd69a575 : fffffa80`0b327730 00000000`00000000 fffff8a0`159a1a01 fffff880`1e2ca930 : nt!PnpSurpriseRemoveLockedDeviceNode+0x15d
    fffff880`1e2ca8d0 fffff803`fd69a465 : 00000000`00000000 00000000`00000000 fffff8a0`159a1ad0 fffffa80`0b327730 : nt!PnpDeleteLockedDeviceNode+0x59
    fffff880`1e2ca910 fffff803`fd698747 : 00000000`00000000 fffff880`1e2caa70 fffff8a0`0044adc0 00000000`00000003 : nt!PnpDeleteLockedDeviceNodes+0xa1
    fffff880`1e2ca970 fffff803`fd68cb3d : fffff880`1e2cab88 00000000`00000000 fffff8a0`14537d00 fffff8a0`00000000 : nt!PnpProcessQueryRemoveAndEject+0x647
    fffff880`1e2caae0 fffff803`fd586185 : fffff8a0`150a7f70 00000000`00000000 00000000`00000001 00000005`adcb9100 : nt!PnpProcessTargetDeviceEvent+0xa1
    fffff880`1e2cab20 fffff803`fd2ba641 : fffffa80`1a9f9040 fffff8a0`0044adc0 fffff803`fd585ea0 fffffa80`19989c40 : nt!PnpDeviceEventWorker+0x2e5
    fffff880`1e2cab80 fffff803`fd229625 : 00000000`00000001 00000000`00000080 fffff803`fd2ba500 fffffa80`1a9f9040 : nt!ExpWorkerThread+0x142
    fffff880`1e2cac10 fffff803`fd267e56 : fffff880`02ea5180 fffffa80`1a9f9040 fffffa80`1a9b8040 fffffa80`06ce3040 : nt!PspSystemThreadStartup+0x59
    fffff880`1e2cac60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    FOLLOWUP_NAME:  MachineOwner
    BUCKET_ID:  0x9F_4_IMAGE_LEqdUsb.Sys
    Followup: MachineOwner
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    What do you mean by install them in compatibility mode? How do I do that? I still have the .exe that installed the driver.
      My System SpecsSystem Spec


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