Windows 8 and 8.1 Forums

OS crashes every few months

  1. #1

    Posts : 4
    Windows 8 Pro

    OS crashes every few months

    Every few months one of PCs at my home is really unstable. That PC is a 'spare' machine, so that wasn't a big problem. But it's really irritable because I have to set off power supply for a couple of minutes and hope it'll work stable again for next few months or so.

    Could somebody check my 2 newest minidumps and analyze it? Yesterday I installed the drivers for gpu. Sadly, today saw BSOD again.

    OS: Windows 8, but earlier on Windows 7 also was the same problem.
    Problem: various BSOD every few months.

    My machine:
    - mobo: Asus P5Q Deluxe (bios version: 2301);
    - CPU: E8500 (never overlocked);
    - GPU: ATI Radeon HD 4650 (sapphire version with heatpipes, GPU temperature from gpu-z: ~37-38C, I don't play any games);
    - RAM: 2x2GB, corsair dominator PC2-8500 (tested also with some Kingston 2x2GB sticks);
    - power supply: 550W (bequiet darkpower pro);
    - antivirus: Avast;

    The first signs of instability: firefox crashes, then later (sometimes) Visual Studio crashes.
    This time the crashes started when PC was running more than a day doing some calculations. As always, Firefox crashed first.

    BSODs on Windows 8:
    and one more BSOD, but I didn't write it down.

    Earlier on Windows 7:
    error codes:
    1A - memory_management
    3B - system_service_exception
    1 - apc_index_mismatch

    Errors 0x1 & 0x3b often showed when Visual Studio was running.

    Each time I see a BSOD on Win8 the text with it is all blurry and hard to read. Is it normal?

    What I tried (with Win7 as OS):
    - change RAM sticks, change slots, put only one stick. The effect is a lottery: PC is working good for some time (1 day or a couple of months) and then crashes;
    - apply the new thermal paste on CPU;
    - install system on a different hard drive, change sata cables and ports, change supply cables;

    Small observation: some time ago I had Win7 and Ubuntu at one hard drive. While I couldn't boot Win7 at all, Ubuntu was starting normally, working for a small amount of time and then crashing.

      My System SpecsSystem Spec

  2. #2

    Posts : 197
    Win 8 Enterprise RTM

    Run memtest86 AND memtest from for extended periods. Use driver verifier on the non-microsoft drivers without the low resource simulation.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8 Pro

    Ehh.. I'm not exactly happy with the present situation. What happened:
    - about year ago a ran memtest86+ (forgot mention about it) and it not detected any errors so now I tried running Driver Verifier first.
    - then another BSOD came:
    Windows was constantly trying fix itself with no effect.
    I didn't have any restore points, so I used refresh option that removes all programs and leaves only the files. Maybe it was silly move, but I didn't know what another action I should take.

    I don't have a much time for install all of the programs on that PC, so for now will install only drivers, libraries and frameworks and check if the Driver Verifier find something. If not, the next step will be run overnight memtest86.
      My System SpecsSystem Spec

  4. #4

    Posts : 197
    Win 8 Enterprise RTM

    Please post the verifier induced minidump.
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Windows 8 Pro

    Added 2 minidumps (that's all I have).

    Update: After I installed SoundMax, PC is instantly rebooting when this app detects the speakers and I try 'add' them. The reboot is abrupt, the screen darkens and PC behave as if there was a loss of power (no BSOD). But after some rebooting it works fine.
      My System SpecsSystem Spec

  6. #6

    Posts : 197
    Win 8 Enterprise RTM

    Loading Dump File [C:\Users\Johannes\Downloads\Minidumps_2012.11.26\112612-18844-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols\*
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    Machine Name:
    Kernel base = 0xfffff802`da881000 PsLoadedModuleList = 0xfffff802`dab4bae0
    Debug session time: Mon Nov 26 14:52:55.551 2012 (UTC + 1:00)
    System Uptime: 0 days 0:00:17.311
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck C4, {2001f, fffff880010f49d0, 0, 0}
    *** WARNING: Unable to verify timestamp for ADIHdAud.sys
    *** ERROR: Module load completed but symbols could not be loaded for ADIHdAud.sys
    Probably caused by : portcls.sys ( portcls!CRegistryKey::Init+63 )
    Followup: MachineOwner
    1: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff880010f49d0, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, An optional pointer to the rule state variable(s).
    Arg4: 0000000000000000, Reserved (unused)
    Debugging Details:
    DV_VIOLATED_CONDITION:  ZwCreateKey should only be called at IRQL = PASSIVE_LEVEL.
    DV_MSDN_LINK: !url
    DV_RULE_INFO: !ruleinfo 0x2001f
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    LAST_CONTROL_TRANSFER:  from fffff880010f221f to fffff802da8fb740
    fffff880`02d402a8 fffff880`010f221f : 00000000`000000c4 00000000`0002001f fffff880`010f49d0 00000000`00000000 : nt!KeBugCheckEx
    fffff880`02d402b0 fffff880`010e9485 : 00000000`00000000 fffff880`02d41000 00000000`00000038 00000000`00000028 : VerifierExt!SLIC_abort+0x47
    fffff880`02d402f0 fffff880`010e94c0 : 00000000`00000030 fffff802`daebfa8d 00000000`00000030 fffffa80`05e46ca0 : VerifierExt!ZwDeleteKey_wrapper+0x4d
    fffff880`02d40320 fffff802`daedcb9a : fffff880`04427383 fffff880`02d404f0 fffff980`0be56ff0 00000000`00000020 : VerifierExt!ZwCreateKey_wrapper+0x30
    fffff880`02d40370 fffff880`04427383 : fffff980`0be56fd0 00000000`000f003f fffff880`02d40500 00000000`00000000 : nt!VfZwCreateKey+0x9a
    fffff880`02d403d0 fffff880`04427820 : fffff980`0be56fd0 00000000`00000014 00000000`6d437a41 fffff880`04427677 : portcls!CRegistryKey::Init+0x63
    fffff880`02d40420 fffff880`0564d48e : 00000000`00000012 fffff980`0be52fe0 00000000`00000009 fffff880`02d405a4 : portcls!CRegistryKey::NewSubKey+0x160
    fffff880`02d404a0 00000000`00000012 : fffff980`0be52fe0 00000000`00000009 fffff880`02d405a4 fffff980`0be56fd0 : ADIHdAud+0x1c48e
    fffff880`02d404a8 fffff980`0be52fe0 : 00000000`00000009 fffff880`02d405a4 fffff980`0be56fd0 00000000`00000000 : 0x12
    fffff880`02d404b0 00000000`00000009 : fffff880`02d405a4 fffff980`0be56fd0 00000000`00000000 fffff880`02d404f0 : 0xfffff980`0be52fe0
    fffff880`02d404b8 fffff880`02d405a4 : fffff980`0be56fd0 00000000`00000000 fffff880`02d404f0 00000000`00000000 : 0x9
    fffff880`02d404c0 fffff980`0be56fd0 : 00000000`00000000 fffff880`02d404f0 00000000`00000000 00000000`00000000 : 0xfffff880`02d405a4
    fffff880`02d404c8 00000000`00000000 : fffff880`02d404f0 00000000`00000000 00000000`00000000 fffff880`056379c3 : 0xfffff980`0be56fd0
    fffff880`04427383 85c0            test    eax,eax
    SYMBOL_NAME:  portcls!CRegistryKey::Init+63
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: portcls
    IMAGE_NAME:  portcls.sys
    FAILURE_BUCKET_ID:  0xc4_IrqlZwPassive_XDV_VRF_portcls!CRegistryKey::Init
    BUCKET_ID:  0xc4_IrqlZwPassive_XDV_VRF_portcls!CRegistryKey::Init
    Followup: MachineOwner
      My System SpecsSystem Spec

  7. #7

    Posts : 197
    Win 8 Enterprise RTM

    ADIHdAud.sys soundmax is old and suspect by way of the minidumps (2009). Do you really need it for sound? Can you run verifier without soundmax?
      My System SpecsSystem Spec

  8. #8

    Posts : 4
    Windows 8 Pro

    I always used Sonic Focus options in SoundMax. I need to have an equalizer, not in app like Winamp or foobar, but that controls all sounds in the system. All of the most recent versions of this driver (that I found) doesn't support my sound card anymore.

    I uninstalled SoundMax. That's a pity and really uncomfortable step for me.

    Ran verifier. System booted normally without any additional messages.

    Now I'll check RAM with memtest.
      My System SpecsSystem Spec

  9. #9

    Posts : 197
    Win 8 Enterprise RTM

    Get your system stable first. THEN you can try soundmax again.
      My System SpecsSystem Spec

OS crashes every few months

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