Solved BSOD help please :)

amirc · Nov 21, 2012

Hi there,

I've been getting more and more frequent bsods.
I've run memtest and chkdsk all many many times with nothing but passes. So i figure it must a be a stray driver?

Your help would be very much appreciated

attatched are the bsod dumps.

Thanks in advance!

jmv2009 · Nov 21, 2012

Check for malware. Use memtest from hcidesign. sfc /scannow. Use driver verifier.

amirc · Nov 21, 2012

jmv2009 said:
Check for malware. Use memtest from hcidesign. sfc /scannow. Use driver verifier.

I've used memtest, i've run 9 passes in a single go and have done that twice.
I've already used sfc a few times, no other system files seem to need repairing
I'll check for malware, but I doubt it as I only just did a clean install of windows 8 not too long ago.

Thank you for the suggestions though, I hope further help will fix the bsods

richc46 · Nov 21, 2012

Looks like hardware to me
Download speedfan and test for over heating
and other hardware problems.
SpeedFan - Download

amirc · Nov 21, 2012

CPU is at 90C
and something called AUX is at 53C

everything else seems pretty normal.

I have 3 case fans, and the CPU has it's own fan, how else can I cool it down?

EDIT: just checked to see if there was any cooling gel on it, it was completely dry. I shall buy and apply some asap, and i will let you know if the computer bsods after that

thank you for the advice... even if it doesn't cure the bsod, at least i caught onto my cpu not cooling properly

richc46 · Nov 21, 2012

Seems kind of high 90C is about 210F
Here are some ideas to cool down the computer
11 Ways to Keep Your PC Cool

amirc · Nov 22, 2012

Hey rich, I've reapplied some cooling gel between the cpu and the fan, however according to speedfan, the temp is still 85-90C.

However according tot eh AIsuite and the BIOS interface, the temperature is much lower around 40C

richc46 · Nov 22, 2012

High temps can be a real disaster. That 90 can cause major damge if its accurate, but I doubt it. Lets use this software to verify.
Core Temp

amirc · Nov 22, 2012

thanks for your speedy reply

This software says that each core is between 33-40C

and that "Tj.max" is at 98C

EDIT: tj max is not fluctuating at all so i'm assuming that's not a reading, but rather the maximum my cpu should ever do?

richc46 · Nov 22, 2012

I doubt it its 98C.
If you still have your manual, look up how to perform the diagnosic tests. It will chk memory, hard drive, etc. That would be a good indication of problems.
Download and use crystal diskinfo, for a quickie on your hard drive. Its better than chkdsk

amirc · Nov 22, 2012

i can't find anything about it my manual.
i'm using a p8z68-vlx asus motherboard, that's where i looked for anything on the manual.
HDD health status is "GOOD" according to crystal diskinfo.

once again thank you for your speedy replies, I truly hope that with your help, we'll to get to the bottom of this soon.

although the bsods can occur randomly when I am playing a computer game using a ramdisk, the computer crashes frequently without any BS. the screen goes all jagged and multicoloured and the sound buzzes. followed by a computer restart.

richc46 · Nov 22, 2012

Thanks for the additional information. Go to the website of your graphics card and get the most up to date driver.
Give us any additional BSOD reports
If you fill out the system specs portion of your thread we can help find the proper method for a computer diagnostic test.

amirc · Nov 23, 2012

Hey Rich sorry for the delayed response.

I have updated my graphics cards' video drivers

I'm using 2 AMD HD 6890 cards.

Along with the BSODs sometimes when I play video games there isn't even a blue screen the computer just restarts itself. I'm unsure if it's creating any dumps.

I'll update my specs right now

EDIT: specs have been updated. so since the last few crashes haven't even been BSOD, there have been no dump files created. from the bsods, i can see that an application called ntsokrnl.exe has been a problem in every single crash. although other applications have been found to crash the system too.

my friend who has had similar problem and we bought and built our computers from the same shop, says that he took out one of his graphics cards and that eliminated the none bsod crashing. i shall try that out. thanks again for your continuing help!

amirc · Nov 24, 2012

I've uploaded new BSOD dump.

jmv2009 · Nov 24, 2012

Check out and try to update the following older drivers:

fffff880`021b5000 fffff880`021bf000 speedfan speedfan.sys Fri Mar 18 17:08:46 2011 (4D83838E)
fffff880`0384f000 fffff880`0385e000 VClone VClone.sys Sat Jan 15 17:21:04 2011 (4D31C970)
fffff880`038ab000 fffff880`0393f000 Rt630x64 Rt630x64.sys Wed Oct 19 14:12:55 2011 (4E9EBEC7)
fffff880`04593000 fffff880`0459f000 ElbyCDIO ElbyCDIO.sys Thu Dec 16 23:58:13 2010 (4D0A9985)
fffff880`045e3000 fffff880`045ea000 AsUpIO AsUpIO.sys Tue Aug 03 04:47:59 2010 (4C57835F)
fffff880`0641c000 fffff880`06420d80 Arctosa Arctosa.sys Wed Aug 19 09:57:20 2009 (4A8BB060)
fffff880`2b3a4000 fffff880`2b3ad000 ALSysIO64 ALSysIO64.sys Sun Jul 10 02:27:45 2011 (4E18F201)

Unloaded modules:
fffff880`2b392000 fffff880`2b39b000 ALSysIO64.sys
fffff880`2b39b000 fffff880`2b3a4000 cpuz136_x64.sys

I'm getting multiple hits on usb. Try avoiding using usb. Try to use inbox or upgraded usb 3.0 drivers.

amirc · Nov 25, 2012

Hi there JMV. I went through those drivers. Most of drivers elong to programs i downloaded after BSOD issues to monitor hardware. Just in case they were causing problems of their own I have just gotten rid of said programs and their drivers.

However, the soundcard driver RT630x64.sys, was not part of a programi downloaded after the BSOD issues.

As such I have updated the driver. I am going to look for a wayto update my USB drivers also. I'll let you know if any more bsods come up or if the soundcard driver was the problem. Thanks

Dave76 · Nov 25, 2012

Did you un-install all the Asus programs, these are known to cause problems.

Code:

Event[4542]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2012-11-24T17:44:41.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Desktop
  Description: 
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: [COLOR="#FF0000"]AI Suite II.exe[/COLOR]
P2: 2.0.0.0
P3: 00000000
P4: KERNELBASE.dll
P5: 6.2.9200.16384
P6: 5010ac2f
P7: 0eedfade
P8: 00014b32
P9: 
P10: 

Attached files:
C:\Users\Amir\AppData\Local\Temp\WERB892.tmp.appcompat.txt
C:\Users\Amir\AppData\Local\Temp\WERC341.tmp.WERInternalMetadata.xml
C:\Users\Amir\AppData\Local\Temp\WERC352.tmp.hdmp
C:\Users\Amir\AppData\Local\Temp\WERC45C.tmp.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AI Suite II.exe_8097d17e3b3d841a26fc87d45f72d58c3417019_cab_13b3c488

Analysis symbol: 
Rechecking for solution: 0
Report ID: 6a446579-3602-11e2-beb0-c86000684d11
Report Status: 32772
Hashed bucket: 

Event[4540]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2012-11-24T17:44:36.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Desktop
  Description: 
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: [COLOR="#FF0000"]aaHMSvc.exe - Related to the Asus Motherboard Utilities[/COLOR]
P2: 0.1.0.18
P3: 00000000
P4: KERNELBASE.dll
P5: 6.2.9200.16384
P6: 5010ac2f
P7: 0eedfade
P8: 00014b32
P9: 
P10: 

Attached files:
C:\Windows\Temp\WERADB4.tmp.appcompat.txt
C:\Windows\Temp\WERAE42.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERAE62.tmp.hdmp
C:\Windows\Temp\WERAED1.tmp.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_aaHMSvc.exe_748f2390e179d0788455dc1e1469a7b1aeac93a1_cab_14afaeed

Analysis symbol: 
Rechecking for solution: 0
Report ID: 68a5acd9-3602-11e2-beb0-c86000684d11
Report Status: 32768
Hashed bucket:

Also un-install Virtual CloneDrive or VClone by Elaborate Bytes AG.

Have you restored your partition by an image backup program?
Check for update to your Razor devices, these have been known to cause problems.

You're getting a wide range of BSoD codes, this usually means a hardware problem.

Run Data Lifeguard Tools 11 for DOS on your hard drive.
How to create a Data Lifeguard diagnostics bootable CD.
Run the QUICK TEST and the EXTENDED TEST.

Run memtest86+ for 7 full passes, with all RAM cards installed.
Best to run overnight as depending on the amount of RAM you have may take several hours.
If you get any errors you can stop the test.
RAM - Test with Memtest86+

From your System Event Log, this indicates your CPU is still overheating.
Are you using the stock Intel CPU cooler?
Make sure it's not too loose or too tight, either one can cause overheating.

Code:

Event[11227]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-11-24T17:48:35.093
  Event ID: 125
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Desktop
  Description: 
[COLOR="#FF0000"]ACPI thermal zone \_TZ.TZ01 has been enumerated. [/COLOR]            
_PSV = 372K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 372K             
_HOT = 0K

Seeing a lot of games crashing.
Remove to software mentioned above and the hardware tests, if that doesn't come up with anything then we'll need to look at the games.

amirc · Nov 29, 2012

Hey there Dave!

So after removing some of those old drivers i went a few days without any BSODs. However I just got two within 20 minutes of each other.

I have not restored a partition using a back up image
I've been getting bsods before i used the razer products, although i'm not sure if they are going to release a win8 driver for the keyboard as it's fairly old
I've run memtest a few times. The last two times i've run it was with 9 passes each.
I've used a lot of different tools including the ones people have mentioned in this thread to check my HDD, however I will also use the WD tool you have linked.

I am using a stock fan for the CPU. I suppose the next suggestion will be to be buy a better fan? I'm using 3 different case fans, so i suppose that if my CPU is overheating then it's the cpu fan that's crap.

The game crashes happen a lot, although have lessened dramatically (turns out the default for my cpu was to overclock, so i've made it go at factory speed). I've noticed the computer is more susceptible to bsods when I play Star Wars: The Old Republic, using a ramdisk. ImDisk is the application I use to create the ramdisk. Although, the bsods can occur without opening a game.

Thanks for your help and advice!
I'll go buy a blank disk and a new cpu fan now and let you know how it goes!

Dave76 · Nov 29, 2012

Can you post your latest full crash reports?

Are you using Windows memtest or memtest86+?
I don't recommend the Windows version, memtest86+ is the best RAM testing program.

The Razer drivers are known to cause problems.
Do you have a non-Razer keyboard to test with?

A good CPU cooler will help, even the $30 coolers are much better than stock.

Let us know the Lifeguard test results.

Never heard of a CPU being OC'ed at default, maybe the BIOS settings were changed.
What settings did you change?

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