Can't restart, shutdown, or sleep

Moist

New Member
Messages
8
Hi there

I have a Samsung ATIV Smart PC and have been running into some trouble. Whenever the tablet goes into sleep mode, I can't get it to wake up like it normally would. I can't seem to shut it down or restart the machine either.

Sorry I'm a bit of a noob when it comes to this stuff. I have attached the error reports though :)

If i've screwed anything up, let me know!
 

My Computer

System One

  • OS
    Windows 8 32 bit Single Language
bcmdhd63.sys which seems to be a wireless device on the sd bus. I don't know what it does. For now, remove any sd component, especially if it has wireless capability.
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
Welcome
Possibly this is a virus or malware or worse. Before taking any other action, run a full anti virus scan. Download and make a full scan with Malwarebytes.
 

My Computer

System One

  • OS
    Windows 7 SP1
    System Manufacturer/Model
    Dell XPS 420
    Memory
    6 GB
Thanks guys! Busy scanning now. I went into my device manager and checked up my network adapter(which is wireless and noticed those events). The crashing only started happening today. Is this it?
 

My Computer

System One

  • OS
    Windows 8 32 bit Single Language
I just realised that I may have unchecked "Allow the computer to turn off this device to save power" this morning. 90% sure i did. Could this cause the problem?
 

My Computer

System One

  • OS
    Windows 8 32 bit Single Language
When you have the type of problems that you are experiencing its best to set the computer for best performance and not to conserve energy. After the problem is resolved you can change your settings.
 

My Computer

System One

  • OS
    Windows 7 SP1
    System Manufacturer/Model
    Dell XPS 420
    Memory
    6 GB
Yea, I was busy finding ways to improve performance. I didn't install anything funky. Only thing I did was change some unrelated registry entries(which i then reversed anyway), and unticked the box allowing the pc to turn off the adapter. I think maybe there might be an issue preventing the pc from switching itself off/going to sleep due to this. Maybe a small issue that wasn't picked up when testing windows 8?
 

My Computer

System One

  • OS
    Windows 8 32 bit Single Language
A lot of the solutions come from experience, I just have a feeling about the virus thing. Lets get that done. I can very well be wrong, but if right its best to get that thing out of there. Can cause more problems than just a BSOD
 

My Computer

System One

  • OS
    Windows 7 SP1
    System Manufacturer/Model
    Dell XPS 420
    Memory
    6 GB
Yea for sure! It's still busy scanning. Poor little eMMC :p Will let you know what happens in the end!
 

My Computer

System One

  • OS
    Windows 8 32 bit Single Language
So, I think I have fixed it. Doesn't look like it was a virus/malware. Scans revealed 0 suspect/infected items. I changed the power management settings back to what they were initially and it seems to be fine. Doing a final scan of my Windows folder cause the device tried to "sleep"(and the problem wasn't yet fixed) whilst it was nearing the end of it -_- Thanks for all the help guys
 

My Computer

System One

  • OS
    Windows 8 32 bit Single Language
Hmmm. It seems shutting down and restarting still have issues. Here are some dumps from today.
 

My Computer

System One

  • OS
    Windows 8 32 bit Single Language
Still bcmdhd63. Try not to use it, and see whether your system is stable then.
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
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