cannot open files attached in emails

[Chun Shing]

I cannot open all word, excel and powerpoint documents which are attached to emails I received in gmail. The error message shows: 1. you have no right or authority to open these files. 2. not enough RAM or disk memory (but actually there are a lot of RAM and disk memory in my computer). 3. your antivirus software does not allow you to open this powerpoint file. my system is windows 8.1. and I use google chrome Please help.

 

[torre]

your antivirus software does not allow you to open this powerpoint file.

Have you paused your AV to see if this could be a problem ?

If no answer here, the Chrome/GMail Forums may be of assistance.