Youtube videos buffer but won't play

Ensaneas

New Member
Messages
5
Ok so this is the first time I've ever posted a question asking for technical support. Typically I can google whatever I need to and fix the issue, but this one is strange and I've tried everything. Youtube works just fine and then all of a sudden one night (~1am EST) every single video buffers but won't actually play (looks like it is paused but nothing happens, can't skip around video either). Strange part is the next morning it will work fine, and this cycle has continued for about a week now (works fine during daylight and then nothing at night).

This issue is on my Lenovo G780 laptop running windows 8.1 and unfortunately I do not have another computer I can check with to see if the issue is only my laptop. I do however have a PS4 and it can load videos just fine at all times of the day.

I have tried Firefox, Chrome, and IE.
Other video websites work just fine.
I have tried reinstalling Firefox.
I have tried disabling all browser addons as well as creating a new Firefox profile.
I have checked for Windows updates and installed.
By default I use HTML5 but download an app (Youtube Flash Video Player) to convert videos to Flash, same issue.
I'm the only one on my network.
I have tried wireless and wired connections, as well as resetting the router.
Speed tests show a perfectly normal up/down.
Pings of both Google and Youtube show no packet losses.
I have tried disabling Antivirus.
Ran a virus scan with Avast Pro as well as a scan with Malwarebytes.
I can download the Youtube videos and watch them that way with an app.

This issue is quite frustrating as I cannot troubleshoot it during the day, since the issue only seems to occur when I want to lay down for bed and watch a video. The only thing I can think to try that I haven't yet is a Windows restore, but unfortunately the only restore point I have is from 3 days ago and the issue started before then.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G780
    CPU
    Intel i5-3210M @ 2.5GHz
    Motherboard
    laptop
    Memory
    8 GB DDR3
    Graphics Card(s)
    Intel HD graphics 4000 (integrated)
    Browser
    Firefox
    Antivirus
    Avast Pro
Never mentioned if ever using Adobe Flash player or have most recent version as most of the videos may still require it. if so check hardware acceleration in browser and Adobe. Does seem you done all other diagnostics, sure nothing scheduled to run at that hour on PC, like updating program or Anti-Virus and even it's scan Adobe - Flash Player
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Try html5 version.
If you find Flash has problems....
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Never mentioned if ever using Adobe Flash player or have most recent version as most of the videos may still require it. if so check hardware acceleration in browser and Adobe. Does seem you done all other diagnostics, sure nothing scheduled to run at that hour on PC, like updating program or Anti-Virus and even it's scan Adobe - Flash Player

Thanks for your reply.

I forget to mention it but I did try with and without hardware acceleration. Adobe is updated to most recent version (18.X). Nothing is setup to run at that hour, but 1 am was just an approximate, it occurs anywhere from 1am to 3am and seems to be fine when I wake up around 8am.

I did however read another forum with somebody have a similar issue and the suggestion that worked for them was to add "&fmt=18" to the end of the Youtube video url which apparently forces it to play in HD, so I will try that tonight and update tomorrow.

Like I said before, I've never once had to create a post or hire somebody to fix a computer issue for me, this problem is so strange and seems to have no solution. I even ran a registry cleaner even though I didn't think that would fix anything (Flash and HTML 5 both work on other sites, just not Youtube). Seems like I will have to do a clean install which is what I was trying to avoid.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G780
    CPU
    Intel i5-3210M @ 2.5GHz
    Motherboard
    laptop
    Memory
    8 GB DDR3
    Graphics Card(s)
    Intel HD graphics 4000 (integrated)
    Browser
    Firefox
    Antivirus
    Avast Pro
(If uncomfortable disclosing, politely decline to)

What is your ISP?

What type of internet connection is it? (Dialup, DSL, Cable, Fiber, Public Wireless, unknown, etc)

What city do you live in?

Do you live in an apartment, in the urban/inner-city, in a suburban neighborhood, or in a rural area?

--------------

Have you tried rebooting, when the behavior started?
 

My Computer

System One

  • OS
    Kernel 4.x
    Computer type
    PC/Desktop
    CPU
    i5 3570K
    Motherboard
    P8Z77-V LK
    Memory
    G.skill Ripjaw Z 2133MHz 9-11-10-28
    Graphics Card(s)
    GTX770 4GB Dual BIOS
    Sound Card
    Audigy 4 Pro
    Monitor(s) Displays
    32" SAMSUNG HDTV
    Screen Resolution
    1920x1080 progressive
    Hard Drives
    10TB total
    3 RAID arrays
    3 single disks
    PSU
    Corsair HX750
    Case
    Corsair R400
    Cooling
    Corsair H100
    Keyboard
    Logitech G510
    Mouse
    Logitech G5
    Internet Speed
    ~900mbps (~115MB/s) down, ~10mbps(~1.5MB/s) up
    Browser
    Firefox & Chromium
    Antivirus
    Common Sense
(If uncomfortable disclosing, politely decline to)

What is your ISP?

What type of internet connection is it? (Dialup, DSL, Cable, Fiber, Public Wireless, unknown, etc)

What city do you live in?

Do you live in an apartment, in the urban/inner-city, in a suburban neighborhood, or in a rural area?

--------------

Have you tried rebooting, when the behavior started?

ISP is SpartanNet
Lansing, MI
Apartment
And I knew you had to ask but of course I tried rebooting haha.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G780
    CPU
    Intel i5-3210M @ 2.5GHz
    Motherboard
    laptop
    Memory
    8 GB DDR3
    Graphics Card(s)
    Intel HD graphics 4000 (integrated)
    Browser
    Firefox
    Antivirus
    Avast Pro
Exploring the ISPs site for any info that may be related...

This is unrelated, but since when do you need a solid state drive and Graphics card with "GDDR5" to utilize high speed internet? -_-


Still looking into your issue, nearly ruled out ISP.


Edit:
Most likely not the ISP.
 

My Computer

System One

  • OS
    Kernel 4.x
    Computer type
    PC/Desktop
    CPU
    i5 3570K
    Motherboard
    P8Z77-V LK
    Memory
    G.skill Ripjaw Z 2133MHz 9-11-10-28
    Graphics Card(s)
    GTX770 4GB Dual BIOS
    Sound Card
    Audigy 4 Pro
    Monitor(s) Displays
    32" SAMSUNG HDTV
    Screen Resolution
    1920x1080 progressive
    Hard Drives
    10TB total
    3 RAID arrays
    3 single disks
    PSU
    Corsair HX750
    Case
    Corsair R400
    Cooling
    Corsair H100
    Keyboard
    Logitech G510
    Mouse
    Logitech G5
    Internet Speed
    ~900mbps (~115MB/s) down, ~10mbps(~1.5MB/s) up
    Browser
    Firefox & Chromium
    Antivirus
    Common Sense

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G780
    CPU
    Intel i5-3210M @ 2.5GHz
    Motherboard
    laptop
    Memory
    8 GB DDR3
    Graphics Card(s)
    Intel HD graphics 4000 (integrated)
    Browser
    Firefox
    Antivirus
    Avast Pro
Exploring the ISPs site for any info that may be related...

This is unrelated, but since when do you need a solid state drive and Graphics card with "GDDR5" to utilize high speed internet? -_-


Still looking into your issue, nearly ruled out ISP.

Haha that's funny. Unfortunately it is the only ISP offered at my location :(

That's a shame.

Policy:
You may not run on Spartan Nets network any program that makes a service or resource available to others, including but not limited to port redirectors, proxy servers, chat servers, file servers, web servers, torrent servers and IRC bots.


Since it's probably not your ISP, next link in chain is your modem and/or router. Did you try resetting it/them when the buffering problem occurred?
 

My Computer

System One

  • OS
    Kernel 4.x
    Computer type
    PC/Desktop
    CPU
    i5 3570K
    Motherboard
    P8Z77-V LK
    Memory
    G.skill Ripjaw Z 2133MHz 9-11-10-28
    Graphics Card(s)
    GTX770 4GB Dual BIOS
    Sound Card
    Audigy 4 Pro
    Monitor(s) Displays
    32" SAMSUNG HDTV
    Screen Resolution
    1920x1080 progressive
    Hard Drives
    10TB total
    3 RAID arrays
    3 single disks
    PSU
    Corsair HX750
    Case
    Corsair R400
    Cooling
    Corsair H100
    Keyboard
    Logitech G510
    Mouse
    Logitech G5
    Internet Speed
    ~900mbps (~115MB/s) down, ~10mbps(~1.5MB/s) up
    Browser
    Firefox & Chromium
    Antivirus
    Common Sense
Since it's probably not your ISP, next link in chain is your modem and/or router. Did you try resetting it/them when the buffering problem occurred?

Yep, both soft and hard resets.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G780
    CPU
    Intel i5-3210M @ 2.5GHz
    Motherboard
    laptop
    Memory
    8 GB DDR3
    Graphics Card(s)
    Intel HD graphics 4000 (integrated)
    Browser
    Firefox
    Antivirus
    Avast Pro
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