Windows 8 and 8.1 Forums

Outlook 2013 'safe' email marked incorrectly as spam/junk

  1. #1

    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64

    Outlook 2013 'safe' email marked incorrectly as spam/junk

    Hey everyone, I appreciate any help with this.

    We're moving from one email server to another using google apps, all while using outlook 2013. During the transition (and after, if we can set it up), we have our old server forwarding email to our new email addresses. So forwards to, and we now use exclusively. Most email comes from our old account still.

    For junk email, we block sender and the message is sent to the spam folder. We also set our and things that aren't spam as 'safe senders' via outlook 2013 and remove them from the spam folder to inbox.

    Yet for some unknown reason, some email that is forwarded from our old email addresses are still being marked as spam, even though they're on the safe senders list. Not all of them, just some. Like an email from was marked as spam, but not an email from, yet both are forwarded from, and both are safe senders.

    Any suggestions or further explainations on how this all works is greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    You may want to look at the junk/spam email's infobar to see how the email was routed to the "Junk E-mail" folder in Outlook 2013. Quote from this link:
    Adding the address to the safe list may not prevent future messages from being moved to the junk mail folder, depending on what program moved the message. It could be a 3rd party anti-spam add-in or a rule in Rules Wizard.
      My System SpecsSystem Spec

Outlook 2013 'safe' email marked incorrectly as spam/junk

Similar Threads
Thread Forum
How to disable new mail alert for junk? Outlook 2013
Is this possible? or how can i get rid of syncing my junk mail?
Browsers & Mail
Win live mail 2012 sending email to junk folder-not junk t
I upgraded to 8.1 yesterday (from 8 Pro) but I don't think that's the issue, because it was happening before, just not as much. Emails will end up in Junk folder unread. I have about 7 email addresses. Only happens to 2 so far. But those are the 2 I really use. I have tried every suggestion I...
Browsers & Mail
Outlook 2013 Lost Spam, Black and White Buttons
Windows 8.1 Office 2013 Outlook Lost the icons for Spam, Black and White Sheets. I think there for quick marking of emails. Well there gone. Need help restoring them. This all new to me, XP and Office 2003 was my old stuff and only did the easy. This is way advanced. Only have had it for a week.
Browsers & Mail
Safe to open spam in Outlook webmail?
I'm wondering if I can get infected just by opening an spam email, or do I need to actually click on a link inside the email? Also my email seems to be loading images by default is that even safe?
System Security
red x in email on Outlook 2013
There are red 'x'es in email on Outlook 2013. However when I log in as Administrator, I can see images in email without red x. The value of "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache" is "Z:\Temporary Internet Files". And I tried "safe...
Browsers & Mail
Kaspersky Anti Spam won't load in Outlook 2013
Hi, I have tried numerous times to get Kaspersky Anti Spam to load as an add-in to Microsoft Outlook 2013. I am using the following version of Kaspersky: If I go into the add-in menu on Outlook the Anti Spam add-in is disabled: ...
General Support
Outlook 2013 - Junk mail - filtering single mails
Hey guys, I decided to replace Thunderbird by Outlook. I'm just in the middle of configuring my mail accounts in the program, but I just can't find a solution to a (more or less) troublesome problem. I'm receiving tons of spam, out of which my mail server manages to eliminate a good 95% by...
Browsers & Mail

Eight Forums Android App Eight Forums IOS App Follow us on Facebook