Problem Accessing Some Web Sites

GordonP

New Member
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2
Have a new HP Pavilion computer with Windows 8.1 installed. Using Internet Explorer or Firefox, I can access most Web sites okay, but not others. Among those I cannot access are www.microsoft.com and www.amazon.com. My wife has a computer running Windows 7 and can access those sites okay. My computer and my wife's computer use a wireless router to connect to a cable modem, so it doesn't seem that the problem is with the router or modem. Also, before getting the new computer, my previous computer (that died) connected to all Web sites okay using the same router etc.
I took the new computer to a local computer repair shop and, with the computer running there, had no problem connecting to any Web site.
This problem has me and several "experts" I have consulted baffled. Nobody seems to have heard of a problem like this before.
I'll welcome all suggestions about how I can solve this problem.

GordonP
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-C60
Hey mate,

What antivirus program are you using? If you're using one you installed or it was preinstalled, and if you don't mind, just for the case of fully troubleshooting, I'd like you (at least temporarily) to remove it, which will force your computer to use the built-in Defender AV for now. BUT - remove it with an uninstaller. Revo Uninstaller Free works great, and sometimes the AV website itself offers a tool to remove it. Don't worry, Defender will protect your computer just fine, but may require a restart after you remove any other AV installed. Double-check that you've removed ALL AV programs, protections, toolbars, etc.

Reset IE completely: How to reset Internet Explorer settings ENSURING that you also delete personal settings by clicking the checkbox. If you have things you do not want to lose, then save them via export/import (import after we finish troubleshooting): Internet Explorer - Import and Export Favorites - Windows 7 Help Forums

Make sure ALL important and recommended MS updates are installed via control panel. Restart computer.

Run an antimalware program that is free, and widely regarded as one of the best. Select the free version, and after the install, uncheck the 30 day trial period to ensure you get the complete free version: https://www.malwarebytes.org/
Update it, and let it 'threat scan' your computer. If it finds anything, select to quarantine. Let me know how this goes, and we'll continue if you still have problems.

PS - never pay to have your computer repaired by a couple guys when you can have a large group of congregating nerds online at your disposable, for free.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
From the elevated command prompt (Admin) type:

ipconfig /flushdns
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
Thanks Dusty for your suggestions.
I'm using Kaspersky Antivirus that was installed by a local computer repair shop. Do I have to uninstall Kaspersky, or can I just de-activate it? I don't want to uninstall it because I don't have an installation CD.
Also, you tell me to go to the Microsoft support site to download a KB. Unfortunately, support.microsoft.com is one of the sites I can't access.
GordonP
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-C60
^Hey mate,

Of course, you don't have to remove Kaspersky, but I still recommend it, as AV programs have the potential to block certain websites, though I am not 100% sure if that is what is going on here. You can always re-download the newest version of it later (free or paid) at their website: Kaspersky Lab US | Antivirus & Internet Security Protection Software

Sorry, I forgot about not being able to get to MS. Try this one: Internet Explorer - Reset - Windows 7 Help Forums

Don't forget to go through all the advice that has been given thus far, including Post #5
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
Among those I cannot access are www.microsoft.com and www.amazon.com.


What does the computer screen "say" when you try to access those sites ?

Blank or a message ?

Did you flush the dns as described above ?

My computer and my wife's computer use a wireless router to connect to a cable modem, so it doesn't seem that the problem is with the router or modem

Also, try to reset your settings, possibly temporarily omitting your wife's computer.
 

My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000
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