Solved Internet explorer keeps crashing

stevebonn55

New Member
Messages
5
Location
South Australa
Hi my neighbour is having trouble with internet explorer crashing wether he opens it the first time or the last it just says internet explorer has encountered a problem and needs to close.
I have told him to reboot the computer but it makes no difference he is bedridden so it is hard for to troubleshoot over the phone any help or advice as to what to look for would be great thank you.
Kind regards Steve
 

My Computer

System One

  • OS
    windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    home built
    CPU
    intel dual core E6300
    Motherboard
    Gigabyte EP41- UD3L
    Memory
    4GB RAM
    Graphics Card(s)
    Nvidia geforce 9600gt
    Sound Card
    onboard
    Hard Drives
    1 500GB
    Internet Speed
    ADSL 2 +
    Browser
    internet explorer
    Antivirus
    Microsoft Security Essentials
Troubleshoot Internet explorer by deleting browser cache & history, you may also use disk cleanup tool or CCleaner.

Open IE Properties - Click on tools – click on internet options – security – rest all properties as default.

Last step but not the least, if you still facing same problem with IE then Use the Manage Add-ons tool, and disable each one after the other to find out which one is causing the problem.
 

My Computer

System One

  • OS
    window 7
thank you that will help him greatly I will tell him very much appreciated
kind regards Steve
 

My Computer

System One

  • OS
    windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    home built
    CPU
    intel dual core E6300
    Motherboard
    Gigabyte EP41- UD3L
    Memory
    4GB RAM
    Graphics Card(s)
    Nvidia geforce 9600gt
    Sound Card
    onboard
    Hard Drives
    1 500GB
    Internet Speed
    ADSL 2 +
    Browser
    internet explorer
    Antivirus
    Microsoft Security Essentials
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