Windows 8 and 8.1 Forums

Unable to add account to Windows Mail App

  1. #11

    Posts : 959
    Windows 8.1, 10

    Sorry if I'm off-beam here... but some mail apps need 'App Passwords' to work with accounts with 2-step turned on.
    App passwords and two-step verification - Windows Help

    Could that be worth a try?

      My System SpecsSystem Spec

  2. #12

    Posts : 21,859
    64-bit Windows 10


    I bet that could just be the issue.

    Microsoft Account App Passwords - Create or Remove
      My System SpecsSystem Spec

  3. #13

    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,444
    Windows 8.1 Pro with Media Center

    Yes, one obstacle cleared. Thanks David .

    I was able to finally add this account to Mail App using the App Password feature. However, I am still unable to add a user profile to Windows 8.1 using this MS account, primary or alias.
      My System SpecsSystem Spec

  4. #14

    Posts : 1,875
    Windows 10 Pro Prieview x64
      My System SpecsSystem Spec

  5. #15

    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,444
    Windows 8.1 Pro with Media Center

    Some advance. One laptop, signed in to Windows 8 with my main MS account, deleted this problematic user profile. Rebooted, added the account again, switched user to sign in. This time I came this far, first step after giving your credentials:

    Click image for larger version

    After that, again a black screen with visible cursor. Gave up after waiting over 20 minutes, HDD working all the time.
      My System SpecsSystem Spec

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Unable to add account to Windows Mail App

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