Windows 8 and 8.1 Forums

Mail Icon on Start Screen doesn't open to Mail

  1. #1

    Posts : 1
    Windows 8

    Mail Icon on Start Screen doesn't open to Mail

    Hello, I'm trying to help someone who is on Windows 8.. Myself, I use Windows 7 so I am not as familiar with Windows 8, so I was wondering if someone could help us out.

    She likes to use the Windows 8 Start Screen that has all the tiles on it. Normally, she clicks on the "Mail" icon to get to her email, but now when she clicks on the icon it doesn't go to her email and instead it goes straight to her desktop. I tried clicking another icon; the "weather" one, and it too goes to the desktop. She told me she downloaded a couple games from iWin a few days ago and I noticed a new toolbar in her browser so I tried disabling that, but no change. I've checked what the default browser is, Internet Explorer (what she normally uses). I also tried making Chrome the default browser but still no change.

    Anybody have an idea what it may be? Any help would be greatly appreciated.


      My System SpecsSystem Spec

  2. #2

    Posts : 21,863
    64-bit Windows 10

    Hello BruinBro, and welcome to Eight Forums.

    The list of items in the tutorial below are good first step to go through to see if it may help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    Hope this helps for now,
      My System SpecsSystem Spec

Mail Icon on Start Screen doesn't open to Mail

Similar Threads
Thread Forum
mail app from start screen doesn't start default program
Just purchased a laptop for the wife with windows 8.1 & trying to understand it I set up live mail 2012 as her email service & pinned it to the taskbar. But when she clicks the mail tile from the start screen it ask for an account & does not start the correct program. The same is true of IE...
Browsers & Mail
Mail App doesn't sync any more
Hello, A few days ago, I noticed that my Mail App doesn't sync my messages any more. I'm using for both email one of them is used as an account to log onto Windows 8.1. I removed the secondary account but when I tried to log on again with it I couldn't. any help, please? thanks in...
Software and Apps
why doesn't mail app keep my user and password ?
Hi i have windows 8.1 pro 64bit with all the updates local account well , about the mail app , in the start metro it doesn't keep my user and password i have an account in outlook , well i insert my user and password and it connects but after some days seems it lost my user and password ...
Browsers & Mail
mail and people icon
this has only started recently when trying to reply to an email from the desktop or send a new email from the people icon, I start to type several words of the message, press the space bar to type the next word and the screen changes (flips back to show the icons) and the message or reply...
Software and Apps
Open Charms / Start Screen from an Icon?
Hello, Is it possible to open the Start Screen (Metro) and / or the charms bar from Icons? We have lots of servers running Server 2012 and when in a Remote Desktop Window its a real pain to try and move the cursor in the 1 pixel corner that brings up the Start Charm... And Pressing the...
General Support
Windows 8 Mail doesn't always get mail
My new computer has Windows 8 and while the Mail app seems to work ok for a while, it eventually stops receiving and sending email (the problem might be related to periods after it restarts from 'sleep'). There are no error messages when it quits and works after I re-boot the computer (for a...
Browsers & Mail
Mail Doesn't Send Messages
Found another issue with Mail. When you go to send a message, it will show in the Outbox, go away and will not show up in Sent items. It will show in Drafts, but only the header. If this is RTM, these issues need to be fixed prior to launch!
Browsers & Mail

Eight Forums Android App Eight Forums IOS App Follow us on Facebook