Every time I load IE11, I get the following error: 'Internet Explorer has stopped working', and then another pop up to close the program. This has recently started happening, and from my knowledge, nothing has changed, and I haven't installed anything.
I can't get to the tools/settings as the pop up appears before I can even click on anything.
Event viewer has the following details:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: d2d1.dll, version: 6.3.9600.16473, time stamp: 0x528d9db8
Exception code: 0xc0000005
Fault offset: 0x0014f8f9
Faulting process ID: 0x1260
Faulting application start time: 0x01cfa404617fb434
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\d2d1.dll
Report ID: a571782f-0ff7-11e4-bead-0022159f2bf1
Faulting package full name:
Faulting package-relative application ID:
I have run troubleshooting, turned IE off/on again, made sure it has all the updates, etc. I disabled all add-ons and launched IE and I still received the error message straight away.
I also ran a SFC and noticed the following (I have no idea if these issues are related):
2014-07-20 12:00:32, Info CSI 000004f4 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-20 12:00:36, Info CSI 000004f6 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-20 12:00:36, Info CSI 000004f7 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"
I can't get to the tools/settings as the pop up appears before I can even click on anything.
Event viewer has the following details:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: d2d1.dll, version: 6.3.9600.16473, time stamp: 0x528d9db8
Exception code: 0xc0000005
Fault offset: 0x0014f8f9
Faulting process ID: 0x1260
Faulting application start time: 0x01cfa404617fb434
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\d2d1.dll
Report ID: a571782f-0ff7-11e4-bead-0022159f2bf1
Faulting package full name:
Faulting package-relative application ID:
I have run troubleshooting, turned IE off/on again, made sure it has all the updates, etc. I disabled all add-ons and launched IE and I still received the error message straight away.
I also ran a SFC and noticed the following (I have no idea if these issues are related):
2014-07-20 12:00:32, Info CSI 000004f4 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-20 12:00:36, Info CSI 000004f6 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-20 12:00:36, Info CSI 000004f7 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"
My Computer
System One
-
- OS
- Windows 8.1