Solved lost firefox and chrome internet and system restore

ciscomx

New Member
Messages
5
My Norton trial that came preloaded in my HP laptop was about to expire so I removed it using the Symantec Norton tool remover.
Now I only have IE 11. The Firefox and Chrome browsers won't connect to the internet. I tried system restore a couple of times but that's not working either.

I would like someone to help me get my browsers back. I ran the adware removal tool, AVG scan and malwarebytes. Everything is clean.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP G7
    CPU
    amd A8
    Motherboard
    ?
    Memory
    6 M
    Browser
    IE 10, firefox, chrome
    Antivirus
    AVG
I downloaded Norton free trial and presto, I have my browser's back. Isn't that something.

That's vicious. Holding my browsers for ransom.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP G7
    CPU
    amd A8
    Motherboard
    ?
    Memory
    6 M
    Browser
    IE 10, firefox, chrome
    Antivirus
    AVG
I downloaded Norton free trial and presto, I have my browser's back. Isn't that something.

That's vicious. Holding my browsers for ransom.
Another layer under the bottom found by Norton eh ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Yeah. It also cut my internet speed from 15 Mbps to 5 Mbps. I tried to download the Maxthon browser and a popup said my internet was too unsteady to download.
The problem began when I tried to remove Norton from regedit and was unable to do so. That's when I found the Norton removable tool. I think this time I'll just leave it there.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP G7
    CPU
    amd A8
    Motherboard
    ?
    Memory
    6 M
    Browser
    IE 10, firefox, chrome
    Antivirus
    AVG
Yeah. It also cut my internet speed from 15 Mbps to 5 Mbps. I tried to download the Maxthon browser and a popup said my internet was too unsteady to download.
The problem began when I tried to remove Norton from regedit and was unable to do so. That's when I found the Norton removable tool. I think this time I'll just leave it there.
Isn't there some setting in Norton not to interfere with browsers. FF is now safe enough to handle it on it's own.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
I don't know anything about that. They pay HP to include their software into my computer. I don't even want it. I'm happy with the free AVG.
Now I did download the Maxthon browser with no problems. Nice browser.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP G7
    CPU
    amd A8
    Motherboard
    ?
    Memory
    6 M
    Browser
    IE 10, firefox, chrome
    Antivirus
    AVG
Well, the Norton trial is finished. I uninstalled the program an now I've lost all 3 of my browsers. I used the Norton Removal Tool three times and once in Safe Mode. Didn't help me at all.

OK. I turned off the Windows Firewall and I have the internet again. :0
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP G7
    CPU
    amd A8
    Motherboard
    ?
    Memory
    6 M
    Browser
    IE 10, firefox, chrome
    Antivirus
    AVG
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