Windows 8 and 8.1 Forums

Internet Explorer 11 crashed

  1. #1

    Internet Explorer 11 crashed

    Internet Explorer
    Stopped working
    5/14/2014 6:49 PM
    Report sent
    Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.17037
    Application Timestamp: 5312c30a
    Fault Module Name: Flash.ocx
    Fault Module Version:
    Fault Module Timestamp: 5351cd53
    Exception Code: c0000005
    Exception Offset: 0037534a
    OS Version: 6.3.9600.
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: d1d9
    Additional Information 4: d1d94a13d3609d6b740644c12508f581
    Extra information about the problem
    Bucket ID: d0dcbb789f1d9533a0fc1631668a27d6 (73231666956)

      My System SpecsSystem Spec

  2. #2

    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64

    Hey mate,

    First, make sure you have all updates installed that are listed as important from widows update.

    Then, go to Manage add-ons in your IE tools area, and disable ALL of them except flash. Uninstall any that you do not want, need, or use. If you cannot from that window, go to your control panel uninstall programs and remove it from there if available (remember, only uninstall the add-ons that you do not want, otherwise, disabling them will suffice for now).

    Update your antivirus program. Scan your computer for malware. Restart if windows update requires it.

    Do you still have the problem? You can enable any add-ons that you previously disabled if you need them to run. If it is an antivirus add-on, I would leave it disabled. Let me know if you still have problems with crashings
      My System SpecsSystem Spec

  3. #3

    Since disabling all the add-ons per your suggestion, I have yet to encounter this crash. For now it seems to have fixed the problem and will be back to let you know if anything changes.

    Thanks a lot.
      My System SpecsSystem Spec

  4. #4

    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64

    Cool! Most add-ons are not needed (except flash!). I often use MS Silverlight, so if you have it, you could set it to enabled. If you have an important add-on you want enabled, try it out for a while to see if it'll crash IE as a way to troubleshoot.

    Take care mate
      My System SpecsSystem Spec

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