Solved Internet works but not browser or email

rookpie

New Member
Messages
2
I recently encountered a problem where my browsers (IE and Firefox) and email stopped working. I know I have an internet connection - I can ping Google for example. And I have other laptops that are working fine. The weird thing is when I reboot I can sometimes use the browser or email but after a couple of minutes it stops again (stuck in waiting for google.com). This has been going on for a week now. I tried restoring from earlier but still doesn't work. I've tried resetting DNS and WINSOCK and TCP - makes no difference. I'm running Norton and Malwarebytes. Any help would be much appreciated. Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP
*cough* Norton *cough*

They make a nice tool to remove it.

Yes, I know it has never caused problems before and yes, I know it is a fantastic piece of software.

/sarcasm off

:)

Ok to check IE desktop settings too, for Connections | LAN. Take all check boxes away.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I'd already done the LAN check boxes which didn't help. However removing Norton appears to have done the trick! Thanks! Out of curiosity, what, if any, anti virus software should I use instead?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP
*cough* Norton *cough*

They make a nice tool to remove it.

Yes, I know it has never caused problems before and yes, I know it is a fantastic piece of software.

/sarcasm off

:)

Ok to check IE desktop settings too, for Connections | LAN. Take all check boxes away.
I am with you. I wonder how much the CableCo's are paying Symantec, to keep Norton alive.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I'd already done the LAN check boxes which didn't help. However removing Norton appears to have done the trick! Thanks! Out of curiosity, what, if any, anti virus software should I use instead?
AVG, Avast, or just Windows Defender will work. I do not use a firewall on the computers in our household, due to the TP-Link TL-R600VPN router that we have, has a decent firewall on it.

It really depends on what features you want, and how intense you want it to be looking and telling you when something is going on.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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