Internet browser will not open (Chrome and/or Firefox)

quietmuffin

New Member
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I got a HP Envy m6 Sleekbook laptop about three months ago. I installed Firefox and Chrome right away, although I used Firefox almost exclusively.

After about a month, Firefox just stopped working. I would click the icon, and it would light up (and the blue circle would appear over the cursor) as if it was about to open, but after a few seconds it stopped loading and the icon went back to normal, as if I had never clicked it. It just kind of... gave up. I restarted the computer and tried opening it from a different shortcut, and then directly from the file, but the problem persisted.

I tried uninstalling and re-installing Firefox twice, but it didn't solve the issue. Finally, I abandoned Firefox and switched to using Chrome.

Now, after using Chrome without a hitch for almost two months, Chrome has spontaneously started exactly the same behavior- BUT now I can open Firefox.
:sarc:
I'd really like to keep using Chrome, since I finally had it set up the way I like (I have quite a few bookmarks and quirky little preferences). Is anyone else having this issue, or have any idea of how to solve it?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy m6-k010dx Sleekbook
    CPU
    AMD Elite Quad-Core A10-5745M Accelerated Processor
    Memory
    6 GB (5.21 GB usable)
    Graphics Card(s)
    AMD High-Definition (HD) Graphics Driver
    Browser
    Chrome
    Antivirus
    Webroot

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
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