Windows 8 and 8.1 Forums

Internet browser will not open (Chrome and/or Firefox)

  1. #1

    Posts : 1
    Windows 8

    Internet browser will not open (Chrome and/or Firefox)

    I got a HP Envy m6 Sleekbook laptop about three months ago. I installed Firefox and Chrome right away, although I used Firefox almost exclusively.

    After about a month, Firefox just stopped working. I would click the icon, and it would light up (and the blue circle would appear over the cursor) as if it was about to open, but after a few seconds it stopped loading and the icon went back to normal, as if I had never clicked it. It just kind of... gave up. I restarted the computer and tried opening it from a different shortcut, and then directly from the file, but the problem persisted.

    I tried uninstalling and re-installing Firefox twice, but it didn't solve the issue. Finally, I abandoned Firefox and switched to using Chrome.

    Now, after using Chrome without a hitch for almost two months, Chrome has spontaneously started exactly the same behavior- BUT now I can open Firefox.

    I'd really like to keep using Chrome, since I finally had it set up the way I like (I have quite a few bookmarks and quirky little preferences). Is anyone else having this issue, or have any idea of how to solve it?

      My System SpecsSystem Spec

  2. #2

    Posts : 2,627
    win8.1.1 enterprise

    hello and welcome to eightfourms .is this desktop browsing or Metro Apps browsing.
    maybe, maybe not ,it could be related to what one is set as the default browser.

    set default programs .
    Default Programs - Set Your Default Programs in Windows 8
      My System SpecsSystem Spec

Internet browser will not open (Chrome and/or Firefox)

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