Windows 8 and 8.1 Forums


Internet Explorer 11 will not open or run

  1. #1

    Internet Explorer 11 will not open or run


    I have 8.1 with IE11 which will not run or open. In desktop mode the icon lights up for about 3 seconds, no window ever shows up and then the icon goes back to normal. In metro mode it spins and maximizes on the screen but then goes away before anything else happens. I've tried several things to get this fixed including...


    • netsh winsock reset at DOS
    • removing IE11 and adding back via Turning on or off Windows features in "Programs and Features"
    • Removing any and all AV or Firewall software.
    • Applying all Windows updates
    • Resetting IE11 using its own reset button in "Internet Options"


    Other browsers such as Chrome seem to work fine. I can ping by IP and name so I don't think its IP stack related.
    What is going on? Thanks.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,118
    Windows 8.1.1 Pro with Media Center
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by MrDeepFreeze View Post
    I have 8.1 with IE11 which will not run or open. In desktop mode the icon lights up for about 3 seconds, no window ever shows up and then the icon goes back to normal. In metro mode it spins and maximizes on the screen but then goes away before anything else happens. I've tried several things to get this fixed including...


    • netsh winsock reset at DOS
    • removing IE11 and adding back via Turning on or off Windows features in "Programs and Features"
    • Removing any and all AV or Firewall software.
    • Applying all Windows updates
    • Resetting IE11 using its own reset button in "Internet Options"


    Other browsers such as Chrome seem to work fine. I can ping by IP and name so I don't think its IP stack related.
    What is going on? Thanks.
    Have you tried running any system file integrity scans? The following link shows how to do this.

    Sorry Dave, we think a like and posted at the same time.

    Accessing internet
      My System SpecsSystem Spec


  4. #4


    Yes, I did try SFC.
      My System SpecsSystem Spec

  5. #5


    Okay, running...

    DISM /Online /Cleanup-Image /RestoreHealth

    did not fix it.
      My System SpecsSystem Spec

  6. #6


    I found some information in the following link and tried everything but still have the issue.
    Internet Explorer 11 Crash on run after 8.1 install. - Microsoft Community
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by MrDeepFreeze View Post
    Okay, running...

    DISM /Online /Cleanup-Image /RestoreHealth

    did not fix it.
    Did it show that you passed the tests or did running the command show any errors?

    It looks like updating Nvidia graphics drivers is solving the issue for many,. Are you able to go to the Windows update center?
      My System SpecsSystem Spec

  8. #8


    Yes, running DISM did claim to fix some issues but I didn't note what they were since it was so generic in its message. I have run Windows update and there are no updates needed. My graphics card is an embedded Intel Q45/Q43 Express Chipset.
      My System SpecsSystem Spec

  9. #9


    Posts : 1
    Windows 8.1

    IE 11 won't open


    I have had the same experience where ie won't open. In my case, I had Chrome as the default browser. The only way I could open ie was to uninstall Chrome, then reinstall and not choose a default. Now I can use either one.

    Dogear
      My System SpecsSystem Spec

  10. #10


    I uninstalled Chrome and Firefox, restarted, and STILL had the same issue. Ugh. I can't seem to get past this.
      My System SpecsSystem Spec

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