Windows Live Mail hangs on startup

montyesque

New Member
Messages
2
Hello, I'm trying to help my elderly mother with her email access and it's a while since I've used Windows myself so I'd appreciate any hints. When I set up the computer for her I installed Stardock so she wasn't faced with the fullscreen apps, and I installed Windows Live Mail because that is what she was used to. It was running fine for the past few months until yesterday, but now when she tries to run the program, it hangs, and there's nothing to do but restart the computer. (Task Manager doesn't see it running while it's trying to start up.)

Could anyone suggest how to troubleshoot this? Many thanks, Monty
 

My Computer

System One

  • OS
    windows 8
Try to do a repair
close the program
go to program and features
you can find it via the control panel
scroll down till you see Windows Live Essentials
click it
it will ask you to repair or uninstall
pick Repair
once it is done
restart the computer and try to open windows live mail
let me know if it fixes it
 

My Computer

System One

  • OS
    4 Windows 7 Pro Sp1- 4 Win 8 Pro, 1- xp pro sp3
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Optiplex 390, 380, 3 Vostro Laptops (7 computers in all)
    CPU
    desktop/laptop
    Memory
    4gigs
    Graphics Card(s)
    atm randioum
    Hard Drives
    350,250
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