Windows 8 and 8.1 Forums

Im having bad Internet Explorer issues...

  1. #1

    Im having bad Internet Explorer issues...

    Okay, so hi. I'm not sure this is the right forum place, but I figured it would be just fine here considering there is no internet section. I have a windows 8 laptop, and I was on internet explorer this morning when I was prompted to shut it (this is because of what I was doing, however I know what I was doing was safe as it was checked by Norton and done by may other people, not just me). However, one it shut error messages kept popping up saying internet explorer has stopped working, and the were coming up 30 at a time. As of now, I can click on internet explorer just fine from the app-like view, however what I want to do needs the desktop version, which crashes within seconds of me opening it. The error messages will then start popping up, and the internet is just unusable in desktop mode. Does anyone have any idea how to fix this???Im desperate D:

      My System SpecsSystem Spec

  2. #2

    Posts : 1,925
    Windows 8.1 Pro

    It's not quite clear what you're saying happened.. but it sounds like you may have contracted some kind of malware. Don't assume that just because you have Norton or any other anti-virus software that you can't get malware, as you can. It can only stop stuff it knows about, and it can only do stuff that is not being hidden by a rootkit.

    Another possibility is that you have a corrupted disk or system file. But since it works in Metro mode, chances are it's probably a plug-in that's crashing it. So you should start IE in safe mode.

    Follow the instructions here to disable any extensions and see if that fixes your problem. If it does, you can then individually disable them and figure out what's causing the problem.

    Disable Third Party Extensions in Internet Explorer

    FYI, since you can't run IE, you need to access this through control panel, Internet Options.
      My System SpecsSystem Spec

  3. #3

    Posts : 374
    Win 8.1 64bit

    Good advice from Mystere, and also reset IE.

    Internet Options/Advanced/Reset
      My System SpecsSystem Spec

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