can't use windows live mail

wondermuse

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Upon being requested to enter a new password of 8 characters for my Outlook mailbox, my old password had 7, my windows live mail doesn't work. I should add that my windows live mail and my Outlook mail are the same email address.

When I add my account, it puts up the "account being synchronized, check back later" line, but nothing happens, it just stays like that.

I was getting the semi-usual error box about not being able to send or receive mail, usually that is a false statement, because I can send and receive mail, but this time was accurate. I uninstalled and re-installed the complete windows essentials 2012 suite, and now it just doesn't have anything in the mailbox, except that message about synchronizing and check back.

The hotmail, which I have in the Outlook format, is the account that requested a new password because it wasn't opening I think, but I'm not sure I remember exactly. It requested an 8 character password, and like I said earlier, the password has always been a 7 character password. Now, even if I wanted to try and use the old password, I guess I couldn't because it says on the new password page "must be 8 characters". I'm wondering if this is a new policy, and if so, why wasn't there an email notification.

I just checked in with the Outlook mailbox and I have new messages, so I guess I'm receiving mail for that box.

Another thing I've thought to mention, I took some advice from a webpage post that told me to go to the registry and delete the windows live mail folder and also the C:\Users\Local\Microsoft\Windows Live Mail folder and then re-install. These folders are back in place now, so I guess that really couldn't be a part of the problem.

I can sign in with either mailbox using the new password, so that isn't a problem.

Any help would be appreciated.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP PAVILION 23-b010
    CPU
    1.7 GHz Dual Core AMD E2-1800 APU
    Motherboard
    Pegatron Corp. 2AF0 (P0) AMD A40/A50 Series FCH
    Memory
    6 GB Ram
    Graphics Card(s)
    AMD Radeon HD 7340 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    C:\
    Keyboard
    wireless
    Mouse
    wired
    Internet Speed
    1-5 Mbps
    Browser
    Google Chrome
    Antivirus
    AVG Free Version
That's unusual that Outlook.com forced you to make a new password? I've been using the same 7-character password for almost 20 years, it's never forced me to change it. If you can't get in, try using the original password.

Also, on that subject, are you positive the "change password" message originated from Microsoft? It may have been a Phishing Expedition. If I were you I would try to recover your password using "Lost Password" - Make sure it is assigned to the same email address you originally used, if it is not, then someone may have hijacked your email, so I would get in there any way you can and change the password.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
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