Windows 8 and 8.1 Forums

Unable to delete an email account

  1. #1

    Posts : 128
    Windows 8

    Unable to delete an email account

    A few days ago I went to Outlook.Com and established an email account. Now I want to delete that account and remove all things associated with but still retain my Microsoft Account. It might come in handy for getting Apps and other things from the Microsoft Store.

    I tried to remove the email account using the instruction I found in How To Close & Delete Account I was unable to do so. When I got to the Close Microsoft Account section and pressed OK, it reminded me I needed to close any paid services associated with my Microsoft Account. I've no such services. Pressing OK again took me to the Account Summary page. There I could find no way to close the email account, just another Close Account that took me back to the previous step.

    I must have missed something somewhere. Will someone please help me get rid of

    Thank you very much

      My System SpecsSystem Spec

  2. #2

    Posts : 854
    Windows 10 Pro x 64

    close account

    When you close your Microsoft account, you delete your account information, including your ID and password, your registered information, and your contacts. After you delete an account, you can't use that Microsoft account anymore to sign in to Microsoft products and services.
    To close your account

    • Go to the Microsoft account overview webpage, and then sign in with your Microsoft account.
    • Click Close account.
    • Verify that the correct Microsoft account appears, type your password, and then click Next.
    • Click deactivate your Hotmail account.
    • Click Close account.

    Be sure you are the admin.

    To close only your or Hotmail account

    Your or Hotmail account will become inactive if you don't sign in for more than 270 days or within the first 10 days after signing up for your account. After an account becomes inactive, all messages, folders, and contacts are deleted, and incoming messages are sent back to the sender as undeliverable. If you want to close your account right away:

    • Visit the close account webpage.
    • Follow the instructions, and then click Close account to close your account.
      My System SpecsSystem Spec

Unable to delete an email account

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