Windows 8 and 8.1 Forums

Firefox Crashing blue screen of death

  1. #1

    Posts : 1
    Windows 8

    Firefox Crashing blue screen of death

    Hi all,

    My mother just recently got a laptop with Windows 8 installed on it. She went to go onto Facebook via firefox. She can browse for about two minutes until it crashes. It will then restore the session. Again it will crash however it will show a screen as such....


    Then the computer will restart and the process will loop itself. I'm pretty tech savvy, however this jump from seven to eight is quite overwhelming, even for me.

    Any help would be awesome!
    Attached Thumbnails Attached Thumbnails image23.png  

      My System SpecsSystem Spec

  2. #2

    Posts : 1,127
    Windows 8.1 Pro

    that's a strange error. I'm running both the latest Firefox v19.0 as well as the nightly build v22 and both run great.

    do you have particular plugins you use? it's pretty darn hard to get a blue screen nowadays. usually it's a device driver problem or failing hardware.
      My System SpecsSystem Spec

  3. #3

    San Jose - California
    Posts : 2,846
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    You need to upload a crash dump in order to get help:
    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

Firefox Crashing blue screen of death

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